We are seeking an experienced and motivated individual to serve customers by answering phones, greeting, welcoming, and assisting for all Service related issues.
Successful candidates must have excellent communication skills with a focus on customer satisfaction.
The Service Receptionist is the first person to greet visitors both telephonically and in-person in the Service department.
The Service Receptionist will answer a multi-line telephone system and greet visitors in a timely, pleasant and professional manner and provide information and assistance to other departments as needed.*Job Responsibilities:*
* Answer multiple phone lines in a courteous and professional manner
* Data entry
* Dispatching
* Assist with other administrative duties as needed
* Determine caller’s needs and route to the appropriate department
* Meet and greet visitors
* Determine visitor’s needs and contact the appropriate department
* Assist various departments with special projects as needed
* Ability to provide excellent customer service to all service customers and vendors
* Ability to speak with and handle irate customers in a courteous and professional manner
* Ability to problem solve
*Requirements:*
* Minimum 1-2 years of experience as a Receptionist, Dispatcher or Administrative role in a professional business environment
* Excellent interpersonal, verbal and written communication skills
* Knowledge in MS Office Applications (Word, Excel, Outlook)
* Attention to detail
* Flexible hours
* Excellent phone etiquette and customer service skills
* Comfortable with answering a multi-line system
* Professional appearance a must
* Friendly and courtesy disposition
* Must be a motivated, self-starter
* Able to work effectively with all departments with limited supervision
* Solid time-management skills
*Competencies:*
* Self-starter
* Provide exceptional customer service to both internal and external customers
* Effectively communicate and collaborate with fellow employees
* Ability to multi-task
In return for your invaluable knowledge, skills, talent and ambition, Toyota of Clermont offers competitive salaries and benefits. Employment is contingent upon successful completion of a background investigation.Toyota of Clermont is proud to be an Equal Opportunity Employer.