Your Job

Flint Hills Resources is seeking an IT Product Support Analyst to be a part of a dynamic and fast paced team who provides support to applications, data and integrations that are crucial to FHR capabilities. This team is focused on customer-service excellence, reliability, and continuous support transformation. The FHR Product Support team creates value by keeping technology available and performant, allowing smooth continuity of the business work processes.

This position offers great development and advancement opportunities and is based out of Wichita, Kansas. It may require occasional travel (5 to 10%) to our sites in Rosemount, Minnesota and Corpus Christi, Texas.

What You Will Do

• Respond promptly to technical issues related to data systems, data flows and calculations
• Investigate root cause of systematic or repetitive data system problems, partnering with IT teams, end users, and/or vendors to identify and recommend path forward resolution for a permanent fix
• Monitor and act on alarms/alerts, aiming to continuously improve proactive monitoring of critical data and integrations.
• Use, maintain and improve documentation, partnering with product team to ensure documentation is sufficient and effective (both support and user).
• Build knowledge of the technologies, how they are used and how issues impact business work processes. Apply knowledge, contributing to supportability and reliability discussions, collaborating with product teams to improve products' health
• Encourage self-service where applicable (pointing users to appropriate documentation or to automated forms)
• Collaborate with product delivery team to stay informed and build knowledge about upcoming product enhancements, changes, and releases, ensuring support process is up to date
• Participate in the on-call rotation (approximately 1-2 weeks per quarter)

Who You Are (Basic Qualifications)

• Experience supporting and troubleshooting complex data systems and integrations
• Experience writing SQL queries
• Experience reading/debugging code

What Will Put You Ahead

• Experience debugging or modifying code (.NET / typescript / python) or database procedures
• Experience in event based and API integration
• Experience with AWS Technologies (Lambda, S3, Cloudwatch, AWS X-Ray)
• Experience with Neo4J Graph Databases and Cypher queries
• Familiarity with data integration tools such as Denodo, Alteryx, Matillion
• Experience with monitoring tools and effective alerting practices (SPLUNK, Automic, LogicMonitor, or others)ion

At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.

Hiring Philosophy

All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here.

Who We Are

As a Koch company, Flint Hills Resources is an industry-leading refining company making the oil and transportation products that keep the world moving. We make a large supply of fuel for gas stations and airports in addition to transporting crude oil, natural gas liquids and refined products through 4,000 miles of pipeline - delivering energy to farmers, manufacturers and families. Our team champions innovation and excellence to help power modern life.

At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.

Our Benefits

Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter.

Equal Opportunities

Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please visit the following website for additional information: http://www.kochcareers.com/doc/Everify.pdf

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