12 Customer Service Supply Specialist Jobs in Mesa, AZ
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FlexTG is Hiring a Customer Service Supply Specialist Near Mesa, AZ
- Receive orders from multiple platforms (i.e.phones/alerts/email, etc) from new/existing customers
- Enter all consumable orders after review of device using multiple computer and software programs
- Process orders in a time sensitive manner
- Quote shipping charges when needed (i.e. Overnight, branch specific shipping charges)
- Research any questions and follow up as needed
- Verify manufacturer supported pricing number matches with MPS contracted items, deals
- Validate customer PO pricing against cost, escalate as needed
- Confers with sales, shipping, vendor website, warehouse or common carrier personnel to expedite or trace missing or delayed shipments
- Engage in active listening with callers, confirm or clarify information and diffuse angry clients, as needed
- Participate in on-going training, coaching and development programs / classes
- Assist in basic training shadowing with new hires
- Reviews statistics and prepares various reports for management
- Basic understanding of mathematical calculations
- Engaged with Culture
- Other duties as assigned
- High School graduate GED
- Industry experience preferred
- 1-2 years previous customer service/call center experience highly preferred
- Excellent customer relation skills
- Strong time management and organizational skills
- Attention to detail
- Problem Solving – Proactively identifies and resolves problems in a timely manner
- Strong written and oral communication skills
- Strong self-motivator with ability to works independently, yet a great team player
- Intermediate computer knowledge *MS Office (Excel, Word, Outlook)
- Adapts quickly to frequent process changes and improvements
- Reliable transportation
- Medical / Dental / Vision and 401K
- To support our aggressive growth plans, we offer unique opportunities, including advancement, ongoing training, mentoring and the opportunity to develop world class business skills.
Flex Technology Group provides equal employment opportunities to all employees and applicants for employment. The Company prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin or ancestry, citizenship or immigration status, physical or mental disability, genetic information (including testing and characteristics), pregnancy (including childbirth, lactation and related medical conditions), protected veteran status, uniformed servicemember status, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, benefits, leaves of absence, compensation, and training
Job Summary
Full Time
$55k-72k (estimate)
04/23/2024
05/03/2024
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