127 Customer Service Specialist Jobs in Mesa, AZ
concordance is Hiring a Customer Service Specialist Near Mesa, AZ
- Provide general customer service functions to our commercial customers hospitals with product information, obtaining price quotes, processing orders/returns and discrepancies, providing website assistance, verifying pricing, ect.
- Key liaison between operations and our customers to resolve order related issues.
- Work with our customers to ensure streamlined communications on stocking levels, item usage and product changes.
- Help to resolve manufacturer backorders, allocations, etc.
- Analyzes hospital backorder reports to determine why the shortage and how to fix going forward.
- Initiates required action for response to customer service requests for order changes, including the maintenance of order/customer information files and communicates changes to the appropriate personnel/departments.
- Resolves product or service problems, including missed shipment resolution and backorder fulfillment and reporting.
- Recommends potential substitutions by working with outside sales personnel, manufacturer sales representatives & customer service.
- Participate in conference calls and make site visits as needed.
- Work effectively with all internal departments, outside sales personnel and customers.
- Contributes to the development and maintenance of standards and procedures regarding customer service.
- Other duties as assigned.
- Associates Degree or 2 years’ experience in customer service, or equivalent combination of education and experience.
- Must have strong computer skills. Proficient with Excel and Word required, experience with AS 400 is a plus.
- Typing and data entry skills required.
- High energy, positive attitude and customer service oriented.
- Must have excellent communication skills, and be forward thinking.
- Must be detail oriented and possess analytical skills, must be flexible and have the ability to multi-task.
- Related work experience, medical product knowledge beneficial.
- Must be reliable and be able to function independently.
- With the possibility of a work from home hybrid model (in office part of the week and remote part of the week).
- Successfully pass a pre-employment (post offer) background check and drug screening.
- This role is located in Mesa, AZ.
Job Summary
Full Time
Skilled Nursing Services & Residential Care
$49k-64k (estimate)
03/10/2024
05/09/2024
concordancehealthcare.com
TIFFIN, OH
1,000 - 3,000
2016
Private
ROGER BENZ
$200M - $500M
Skilled Nursing Services & Residential Care
Related Companies
About concordance
Concordance is a healthcare firm that distributes consumable medical supplies and equipment for nursing homes, hospitals and labs.
The job skills required for Customer Service Specialist include Customer Service, Communication Skills, Commitment, Data Entry, Pricing, Background Check, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Specialist positions, which can be used as a reference in future career path planning. As a Customer Service Specialist, it can be promoted into senior positions as a Customer Service Team Leader that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Specialist. You can explore the career advancement for a Customer Service Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Specialist job description and responsibilities
Customer service specialists also listen to customer feedback and ensure that these are logged properly so that proper departments will be able to receive them.
02/03/2022: New Britain, CT
Maintained excellent customer relations and developed customer rapport * Resolved customers complaints on as needed basis * Effectively developed telephone communication skills.
01/27/2022: Lowell, MA
Customer agents talk to customers on behalf of businesses and companies.
01/30/2022: Rockford, IL
They help customers with their queries and complaints.
02/04/2022: South Bend, IN
A certified customer service specialist has a customer service job that entails speaking with customers regarding their orders or possible complaints.
01/31/2022: Rapid City, SD
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Specialist jobs
Certified Customer Service Specialist (CSS).
02/10/2022: Toledo, OH
Communicate as efficiently as possible.
01/12/2022: Gary, IN
Build lasting relationships with VIP users, develop open channels of communication and become a reliable advisor.
02/13/2022: Galveston, TX
Position requires thorough knowledge of product lines and the ability to exceed customer expectations.
02/17/2022: Pascagoula, MS
6-12 months of customer service experience and/or training; or equivalent combination of education and experience.
02/28/2022: Laramie, WY
Step 3: View the best colleges and universities for Customer Service Specialist.
Similar Jobs
Popular Articles
