Reports to:

Inside Sales Manager

Primary Responsibilities:

Enter orders, answer phone calls from a rotating call que, enter/update quotes, communicate via email with customers on orders/questions, and initiate return requests from customers.

Qualifications:

• Ability to use a computer quickly and efficiently.
• Proficient with Outlook and Excel.
• Good telephone etiquette.
• Great work attendance.
• Ability to multitask and prioritize.
• Self-starter and quick learner.
• Strong communication skills.

Typical Duties and Essential Responsibilities:

• Clarifies descriptions, checks prices, and enters purchase orders daily.
• Timely process change orders, expedites, quotations, material return authorizations and cost requests.
• Monitors ship dates and advises customers of order status.
• Timely follow-up on email inquiries from customers.
• Answering customer phone calls from call que for inquiries on applications, pricing, stock checks, expediting, etc.
• Work closely with your Outside Sales Rep to support our customers and keep quotes current/accurate and loaded in SalesForce.
• Communicate efficiently and effectively within the company for information like lead times, shipping, quotes, expedite requests and more.
• Performs any other related duties as assigned by immediate supervisor and other management as required.

This position is considered non-exempt.

Monday - Friday

8:00 AM - 5:00 PM

Overtime as needed.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Experience:

• Customer service: 2 years (Required)

Ability to Commute:

• Warsaw, IN 46580 (Required)

Ability to Relocate:

• Warsaw, IN 46580: Relocate before starting work (Required)

Work Location: In person