ABOUT THE ROLE

The production service team ensures customer issues are addressed to the customer’s satisfaction in a timely manner in accordance with Cavco warranties and commitments. Ensuring ongoing customer loyalty and brand support is a key driver of production service team success.

The Production Service Technician resolves customer issues on site at times identifying and addressing the defect issues themselves within Cavco’s warranties and commitments. He/she assists customers with understanding their product purchase. This role may work independently or under direct supervision executing specific process steps under continuous quality review and coaching as needed.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Installs and repairs Cavco products, and performs on-site post-installation repair, calibration, and maintenance as scheduled or required, applying knowledge of electronics, electrical circuits, and appliances.
• Checks work orders and related manuals, blueprints, and schematic diagrams to determine tasks to be performed and tools, equipment, and parts needed for installation of repair assignment.
• Discusses assignment with customer's representative and inspects installation site to verify that electrical supply wires, conduit, switches, and circuit breakers are installed according to specifications.
• Tests electrical components, such as wiring, switches, and relays, using testing instruments, and replaces faulty components, using hand tools.
• Conducts routine preventative maintenance according to established guidelines and schedules.
• Insures that Cavco products meet defined specifications
• May train customers in operation of equipment.
• May repair faulty printed circuit boards.
• May be on-call and perform emergency repairs during off-business hours.
  • Additional duties:
    • Will rotate with other service technicians as the Parts Puller in our warehouse. The Parts Puller will receive, unpack, arrange and store goods, and gather, pack, prepare and load goods for dispatching. Warehouse Workers check stock for damage and wear, report faults and discrepancies to relevant parties, and mark and label stock.
    • Ensuring cleanliness, tidiness and safety of work environment.
    • Loading and unloading delivery vehicles.
    • Accepting delivery of inventory.
    • Counting and confirming inventory.
    • Inspecting inventory for damage and faults.
    • Communicating errors to relevant parties.
    • Marking and labeling stock.
    • Storing inventory in accessible manner.
    • Loading and wrapping stock on pallets.
    • Building loads with forklift and electronic pallet jack.

• MINIMUM QUALIFICATIONS

  • High school graduate with some college
  • 2 – 4 years previous relevant, related experience
  • Demonstrate the ability to anticipate and solve practical problems or resolve issues
  • Demonstrated in-depth customer service history
  • Effective ability to communicate orally or in written form effectively with co-management, internal, and external customers
  • Ability to work in a fast pace environment
  • Attention to detail
  • Ability to operate forklift proficiently.
  • Completion of background investigation and drug screening.
  • Strong people skills.
  • Good moral character.
  • Physically strong, agile and dexterous, and undeterred by heights and adverse climatic conditions.
  • Positive work history and ability to maintain solid attendance.
  • Available to work extended hours.

Disclaimer: “This job description is intended to provide general information about the position. It is not an employment contract. As with all positions, the responsibilities and duties of this position may change. The company, in its discretion, may alter this job description at any time with or without notice.”

EEO/AA Statement: Cavco Industries Inc., and all of its Subsidiaries are an EEO/AA (equal opportunity/affirmative action) institution and does not discriminate on the basis of sex, age, race, color, religion, physical or mental disability, creed, national origin, veteran status, sexual orientation, genetic information, gender identity, or gender expression in the programs or activities which it operates.

Education

• High School or better

Licenses & Certifications

• Driver's License