Recent Searches

You haven't searched anything yet.

2 Reservation agent Jobs in Dayton, OH

SET JOB ALERT
Details...
FLEETCOR
Dayton, OH | Full Time
$49k-65k (estimate)
3 Weeks Ago
FLEETCOR
Dayton, OH | Full Time
$48k-61k (estimate)
1 Day Ago
Reservation agent
FLEETCOR Dayton, OH
$49k-65k (estimate)
Full Time | Retail 3 Weeks Ago
Save

sadSorry! This job is no longer available. Please explore similar jobs listed on the left.

FLEETCOR is Hiring a Reservation agent Near Dayton, OH

What We Need

FLEETCOR is currently looking to hire a Crew Accommodations Agent within our Lodging division. This position falls under our TA Connections line of business and is located in Dayton, OH.

The Crew Accommodations Agent at FLEETCOR’s Airline Division TA CONNECTIONS is responsible for managing and resolving all hotel and ground transportation booking activities for our Client’s Crew members.

This role receives bookings requirements mainly through our proprietary system CrewHub (CrewRez), as well as inquiries through multiple channels, such as email, chat, phone calls, walk-ups, etc.

The Agent is responsible for coordinating resolution with vendors by strictly following Standard Operations procedures.

Agents will receive emails, chats and phone calls receive phone calls from the airlines crew scheduling and hotel desk departments, as well as from hotel and GT vendors to address issues and last-minute challenges that crewmembers might be experiencing with their layovers.

During Massive Irregular Operations, this role works for extended times and under pressure, as crew members must be placed in rooms in a timely manner to avoid crew rest delays or flight cancellations.

You will report directly to Nabil Guernouti and regularly collaborate with the related airline team(s) / department(s) .

How We Work

As a Crew Accommodations Agent you will be expected to work in an office environment. FLEETCOR will set you up for success by providing :

  • Assigned workspace in Dayton, OH office
  • Company-issued equipment
  • Remote training

Role Responsibilities

The responsibilities of the role will include :

  • Booking hotel accommodations for flight attendants, pilot crews, ad-hoc crews and other non-crew airline employees.
  • Handling emergency relocations of crews that occur last minute with the Supervisor on shift
  • Working closely and in sync with client’s Crew Scheduling and other relevant groups to satisfy all operational requirements and resolve situations that may affect crew members.
  • Communicating with internal departments and management to resolve problems and expedite work.
  • Monitoring and confirm access to tools, systems and defined resources needed to perform the job duties as per Standard Operations Procedures, and report issues to shift supervisors.
  • Effectively utilizing all tools and technology to process, track and report transactions
  • Accurately registering in TA Connections System and applications all reservations information, agreements, approvals, and background information relevant for future research and troubleshooting
  • Sourcing for suitable and compliant hotel markets and cities where our airline clients don’t have contracted hotels or when contracted hotels are Sold Out.
  • In case of only having non-compliant options, ensuring the process to obtain approvals is followed recorded in the system as evidence.
  • Making payments to hotel and transportation vendors as per system settings. (hotel’s contractual payment terms)
  • Maintaining a positive environment, open and respectful communication, and professional behavior with a CAN DO attitude.
  • Reporting any incidents in a formal and professional way to your TA Connections supervisor on shift and / or to TA Connections HR partner.
  • Maintaining impeccable attendance, punctuality, breaks, and adherence to Companies’ policies and Employee’s Handbook
  • Supporting Account Management Team, IT, Billing and Commission Collections departments with data gathering activities, researching, and troubleshooting.
  • Working on special projects and other duties as assigned.

Qualifications & Skills

  • Excellent interpersonal and client relationship skills
  • Strong organizational and multi-tasking skills.
  • Strong writing, communication, and negotiation skills.
  • Ability to work independently and as a contributing team member.
  • Ability to interact with clients and business partners both electronically and via telephone.
  • Familiarity with hotel sourcing and rate negotiation, maintaining a thorough knowledge of market and contractual needs.
  • Excellent PC skills.
  • Available to work shift work and willingness to work long hours during irregular operations.
  • Flexibility to adjust working schedules and shifts as per client’s requirements (notified in advanced)
  • Reliable transportation to go to office.
  • Reliable internet connection to potentially work from home and Quiet home-work environment (Overtime or office closures)
  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
  • The qualifications listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • High school diploma or GED Certificate is required. (Some college education is preferred but not required.)
  • Fluent in English is required. Additional language is a plus (Italian, German, French, Spanish, Portuguese)
  • Proficiency in Microsoft Outlook, Word, Excel, and PowerPoint software
  • Experience of hotel / travel industry experience is highly preferred, but not required.
  • Customer service or Call center experience is highly preferred, but not required.

Benefits & Perks

  • Medical, Dental & Vision benefits available the 1st month after hire
  • Automatic enrollment into our 401k plan (subject to eligibility requirements)
  • Virtual fitness classes offered company-wide
  • Robust PTO offerings including : major holidays, vacation, sick, personal, & volunteer time
  • Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
  • Philanthropic support with both local and national organizations
  • Fun culture with company-wide contests and prizes

Equal Opportunity / Affirmative Action Employer

FLEETCOR is an Equal Opportunity Employer. FLEETCOR provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and / or military status or any other group status protected by federal or local law.

If you require reasonable accommodation for the application and / or interview process, please notify a representative of the Human Resources Department.

INDOPS

Apply Now

Last updated : 2024-05-18

Job Summary

JOB TYPE

Full Time

INDUSTRY

Retail

SALARY

$49k-65k (estimate)

POST DATE

05/20/2024

EXPIRATION DATE

05/23/2024

WEBSITE

fleetcor.com

HEADQUARTERS

DECATUR, GA

SIZE

7,500 - 15,000

FOUNDED

1986

CEO

RICHAY BROWN

REVENUE

$1B - $3B

INDUSTRY

Retail

Related Companies
About FLEETCOR

FLEETCOR (NYSE: FLT) is a leading Global Business Payments Company. We simplify the way businesses manage and pay their expenses. Our portfolio of brands help companies automate, secure, digitize and control payments to, or on behalf of, their suppliers and employees. We serve businesses, merchants and partners in North America, Latin America, Europe and Asia Pacific. Our strong track record of growth is only possible through our ability to attract and retain extraordinary individuals - individuals who mirror our drive and possess an entrepreneurial spirit.

Show more

FLEETCOR
Full Time
$62k-76k (estimate)
2 Days Ago
FLEETCOR
Full Time
$45k-56k (estimate)
2 Days Ago
FLEETCOR
Full Time
$146k-194k (estimate)
2 Days Ago

The job skills required for Reservation agent include Customer Service, Call Center, Scheduling, Flexibility, etc. Having related job skills and expertise will give you an advantage when applying to be a Reservation agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Reservation agent. Select any job title you are interested in and start to search job requirements.

For the skill of  Customer Service
MAV KG LLC
Full Time
$28k-37k (estimate)
2 Days Ago
For the skill of  Call Center
SRR Group
Contractor
$32k-42k (estimate)
5 Days Ago
For the skill of  Scheduling
University Hospitals Careers
Full Time
$36k-44k (estimate)
2 Days Ago
Show more

The following is the career advancement route for Reservation agent positions, which can be used as a reference in future career path planning. As a Reservation agent, it can be promoted into senior positions as a Travel Coordinator that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Reservation agent. You can explore the career advancement for a Reservation agent below and select your interested title to get hiring information.

FLEETCOR
Full Time
$48k-61k (estimate)
1 Day Ago

If you are interested in becoming a Reservation Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Reservation Agent for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Reservation Agent job description and responsibilities

Assist to make all room reservations and ensure maximize room revenue for all and ensure all reservation detail update on all computers within required operating procedures.

02/07/2022: Battle Creek, MI

Manage all mails from guests and ensure response and completion of all guest requests and evaluate all reservation logbook and provide update on everyday basis.

04/11/2022: Jamestown, NY

Assist to book and block all rooms according to required standards and manage all special reservations and monitor all reservations and discounts.

04/14/2022: Newark, NJ

Reservation agents assist consumers when booking travel arrangements, such as hotel rooms, airline tickets, rental cars and cruise cabins.

02/21/2022: Pensacola, FL

Analyze all guest and travel agent requirements through telephone and emails and recommend suitable options for all customers and assist to confirm all reservations.

02/24/2022: Lima, OH

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Reservation Agent jobs

Appointments provide the agents the opportunity to provide a higher level of service to their clients.

01/26/2022: Vallejo, CA

Some jobs offer their Reservation Agents bonuses or perks for reaching monthly or quarterly goals, while others may place a minimum requirement for their Reservation Agents to meet.

04/05/2022: Killeen, TX

Check on the availability of accommodations or transportation on a traveler's desired travel dates.

01/20/2022: Billings, MT

Tracks future room availability's on the basis of reservations.

03/15/2022: Springfield, IL

Provide support to customers who have already made a travel purchase by confirming, changing or canceling reservations.

04/10/2022: Jackson, MS

Step 3: View the best colleges and universities for Reservation Agent.

Butler University
Carroll College
Cooper Union
High Point University
Princeton University
Providence College
Show more