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Customer Account Specialist

Norwell, MA | Full Time
22 Days Ago

Job Description

CLC Lodging, a FLEETCOR company, is America's workforce lodging leader, leveraging $1 billion in purchasing power to save travel programs over $400 million each year on hotel stays. For more than 40 years, CLC Lodging has helped companies optimize return on their travel investment and continues to streamline lodging management today. A comprehensive lodging solution for every business travel program - built to scale as you do. CLC dramatically streamlines lodging programs to save you time and money at every step - from reservations to reporting and reconciliation. Summary  The Customer Account Specialist serves as the primary point of contact for our client, in conjunction with the assigned Account Manager, while providing excellent customer service, technical assistance, and general relationship management. The Account Coordinator is responsible for identifying opportunities to make our service essential to our customer and is expected to be proactive in identifying current and future client needs. This position requires the individual to be detailed oriented and enjoy working in a fast-paced environment. The employee needs to have highly developed customer service skills and the ability to work in a high-pressure environment with service deliverables at a premium expectation. Responsibilities Build and maintain lasting relationships, which includes intimate knowledge of accounts, including contacts including and beyond our day-to-day, account preferences, and activity flows for both past and future Understand essential elements of the client’s business and how we can best tailor to those ever-changing needs Exhibit and utilize knowledge of hotel industry and markets associated with client industry Responsible for client communications, conflict resolution, and compliance on client deliverables and revenue Generate regular and ad hoc reporting on key metrics and per customer request frequently Act as the liaison between the customer and all other departments for problem resolution and service recovery Make recommendations for compliance and travel policy enhancements and update as business needs change Drive account retention and growth of contract business through strong performance and relationships Monitor and manage account in accordance with all key metrics, both from the organization and our customer Conduct regular business reviews and audits on weekly calls Attend all scheduled trainings, meetings, or other events as assigned by supervisor or other levels of leadership Fulfill all duties of the Account Manager in their absence Travel as necessary to meet the client and business needs On-call duties for emergency client needs Responsible for all other duties assigned as needed Qualifications College degree or 3-5 years previous account management related experience Ability to travel as needed Flexibility in work schedule as needed, ability to work additional days/hours as needed Preferred Qualifications Demonstrated strong ability to negotiate, teach others, and report on key metrics Demonstrated ability to work in a team environment and deliver superior service with a high degree of accuracy Demonstrate a high focus on managing up on responsibilities Highly skilled in consulting, negotiating, and communicating with customers Demonstrated knowledge of Microsoft Word, Excel, Outlook, and navigating the internet Demonstrated ability to problem solve at a high level through critical thinking High level of professionalism Demonstrates ability to learn and grow depth of industry knowledge Excellent personal interaction, communication, and phone skills along with a high degree of initiative, personal responsibility, ownership, and commitment to providing the highest level of customer service #LI-AG1

Company Overview

  • Website fleetcor.com
  • Headquarters DECATUR, GA
  • Size 7,500 - 15,000
  • Founded 1986
  • Type
  • CEO RICHAY BROWN
  • Revenue $1B - $3B
  • Industry Retail & Wholesale
  • About fleetcor
  • FLEETCOR (NYSE: FLT) is a leading Global Business Payments Company. We simplify the way businesses manage and pay their expenses. Our portfolio of brands help companies automate, secure, digitize and control payments to, or on behalf of, their suppliers and employees. We serve businesses, merchants and partners in North America, Latin America, Europe and Asia Pacific. Our strong track record of growth is only possible through our ability to attract and retain extraordinary individuals - individuals who mirror our drive and possess an entrepreneurial spirit.

Skills for Customer Account Specialist

The job skills required for Customer Account Specialist include Customer Service, Leadership, Futures, Initiative, outlook,and Flexibility etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Account Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Account Specialist. Select any job title you are interested in and start to search job requirements.

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Career Path for Customer Account Specialist

The following is the career advancement route for Customer Account Specialist positions, which can be used as a reference in future career path planning. As a Customer Account Specialist, it can be promoted into senior positions as a Customer Service Team Leader that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Account Specialist. You can explore the career advancement for a Customer Account Specialist below and select your interested title to get hiring information.

How to Become a Customer Account Specialist

If you are interested in becoming a Customer Account Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Account Specialist for your reference.

Step 1 Understand the job description and responsibilities of a Customer Account Specialist

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Step 2 Knowing the best tips for becoming a Customer Account Specialist can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

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Step 3 View the best colleges and universities for Customer Account Specialist

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