Company Description

We’re Flaxen Mix – a remote IT and digital support company that works alongside your business to provide extended customer assistance with expertly tracked results. Regain confidence, eliminate complaints – and grow your business with advanced communication to customers.

Job Description

We are looking for a highly capable IT support specialist to provide technical assistance to our staff. In this role, your duties will include ensuring optimal use of our hardware and software technologies, enhancing system performance, and securing data. You will also be required to advise on IT equipment upgrades.

IT Support duties and responsibilities

• Resolving IT support requests from employees
• Answering employee questions regarding computer systems
• Gathering and analyzing data to diagnose problems with computer systems
• Changing configurations, settings and permissions to fix computer issues
• Generating sign ins for new hires during the onboarding process
• Updating employees on the status of their service requests
• Logging all service requests and updating tickets as needed

Qualifications

• High-level knowledge of commonly used software, hardware and applications
• Strong oral communication skills to gather information from employees and explain complex technical concepts in simple language
• Demonstrated written communication skills to create useful support logs
• Analytical and problem-solving skills to troubleshoot and diagnose issues
• Time management skills to provide updates and fixes within a promised time frame
• Multitasking skills to assist multiple employees at once

Additional Information

• Dental Insurance
• Health Insurance
• Paid Time Off
• Vision Insurance

Apply now!