Client Services Representative (CSR) Position at Flatbush Veterinary Clinic

Are you ready to embark on a rewarding career where your passion for animals meets exceptional client service? Join us at Flatbush Veterinary Clinic as a Client Services Representative (CSR) and make a difference in the lives of our furry friends and their owners.

Qualifications:

Passionate Animal Enthusiast: Demonstrate a genuine love for animals and a commitment to providing outstanding care.

Tech-Savvy Professional: Possess a solid understanding of office procedures, proficiency in Google and MS Office, and adept at utilizing various electronic communication channels.

First Impressions Matter: Master the art of making positive first impressions with patients, clients and visitors, showcasing excellent telephone etiquette.

Communication Expert: Effectively convey information in one-on-one interactions, telephone conversations, and electronic communication.

Mathematical Prowess: Ability to perform basic mathematical operations and apply common sense understanding to carry out instructions in various forms.

Problem-Solving Guru:Skillfully handle minor problems in standardized situations.

Responsibilities:

Comprehensive Client Support: Be the face of Flatbush Veterinary Clinic by greeting clients and patients warmly and professionally.

Efficient Registration: Proficiently register and check-in new and returning clients and patients, ensuring a seamless process.

Appointment Management: Schedule, reschedule, and cancel patient appointments by phone or electronic communication using Clinic HQ ensuring a well-organized flow. Confirm online appointments for surgery and wellness visits.

Financial Wizardry:Handle all financial transactions with finesse, reconciling client files, auditing invoices, and offering alternative payment options like Scratch Pay, Vetbilling and Care Credit payment plans.

Communication Maestro: Ensure smooth inhouse communication from shift to shift and co-worker to co-worker.

Medication Assistance: Provide efficient assistance to clients getting medications filled. Assist the wellness and surgery team(s) in prioritizing patients health and well-being.

Record Management: Safeguard the confidentiality, security, and physical safety of patient medical records, demonstrating expertise in collecting, scanning, processing, maintaining, storing, timely retrieval, and distribution.

Safety Ambassador: Maintain the client services area and clinic reception area in accordance with safety and infection control guidelines.

Professional Adaptability: Courteously accept other job duties as assigned, showcasing adaptability and a commitment to teamwork. We accept clients from all walks of life and they should be treated with fairness and respect at all times.

Benefits:

Work-Life Balance: Monday to Thursday, 8 am to 6 pm with weekends off

Lunch Break: 1-hour paid lunch break

Competitive Compensation: Earn $22.00 to $27.00 per hour

Comprehensive Benefits: Flatbush Veterinary Clinic offers a range of benefits, including medical/dental insurance, retirement plans, pet care discounts, and more.

Embark on a fulfilling career at Flatbush Veterinary Clinic, where your passion for animals and exceptional client service come together! Apply now to be a part of our dedicated team. Come grow with us!

Job Type: Full-time

Pay: $22.00 - $27.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 4x10

Work setting:

• Clinic
• In-person

Experience:

• Veterinary Clinic or Shelter Client Services: 2 years (Required)

Work Location: In person