Flagger Force, an industry leader in traffic control, is currently hiring an Employee Services Representative. This position will be based out of our Operations Services Center located in Hummelstown, PA.

The Employee Services Representative position is primarily responsible forproviding customer service, supporting field employee careers, and documenting, addressing, and acting on all employee issues, while working in accordance with company values, vision, and mission.

Primary Responsibilities:

• Professional Customer Service
  • Maintain 70% ready rate to service employee questions/concerns
  • Maintain average monthly call audit scores of 50-70% 
  • Maintain time out wrap up code of 10% or less 
  • Promptly investigate employee concerns and provide accurate procedural driven solutions or escalate to supervisor/manager
  • Return all voice mails and respond to assigned emails in shared inbox within established time limits
  • Initiate and follow up on new hire/technology campaigns
  • Work collaboratively with all operations, field leadership & corporate departments as needed to solve field employee issues
  • Stay current on departmental and company policy and procedural changes
• Field Employee Career Support 
  • Process time off requests according to department policy
  • Process and record excuse documents according to department policy
  • Maintain & update personnel records in system
  • Record and process incident reports and public complaints. Escalate as necessary
  • Assist employees with login/password issues for various platforms
  • Assist employees with general fleet questions/issues
  • Record truck movement in system
  • Upload fleet documents to SharePoint site as needed. 
  • Process basic employment verifications
  • Understand UKG platform to be able to assist employees with basic PTO, benefits and wage questions
• Field Employee Corrective Action (and record) Administration
  • Monitor, administer and/or return employee attendance points following attendance policy guidelines
  • Collaborate with manager, supervisor & field management team on corrective action issues to arrive at supportive, retention driven solutions utilizing policy guidelines
  • Write basic attendance & discipline documents as assigned
  • Process VR's and send follow up emails
  • Perform basic attendance audits to be able to answer field employee questions
  • Create basic HR requests for attendance

What Flagger Force Offers:

• Medical, vision and dental insurance
• 401k w/company match
• Generous paid time off
• On-site fitness facility
• Paid holidays
• Health savings account
• Company paid benefits (long term disability and basic life/AD&D)
• Employee assistance program
• Tuition and education assistance
• Employee appreciation events
• Giving back to the communities we serve through paid volunteer time off
• Professional development opportunities