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Client Services Specialist (6:00pm - 4:00am)
Flagger Force Hummelstown, PA
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$54k-70k (estimate)
Full Time 2 Days Ago
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Flagger Force is Hiring a Client Services Specialist (6:00pm - 4:00am) Near Hummelstown, PA

Description
Flagger Force, an industry leader in traffic control, is currently hiring a Client Services Specialist. This position will be based in our operations services center, part of our interactive corporate campus in Hummelstown, PA.
The Client Services Specialist is primarily responsible for client order processing while acting in accordance with company values, vision and mission. This role plays a critical role in maintaining a high degree of client satisfaction, as well as providing guidance and support to the 1,800 Flagger Force employees who work side by side with our clients each and every day.
Schedule:
  • Monday - Thursday
  • 6:00pm - 4:00am
Primary Responsibilities:
  • Assess client needs by utilizing active listening and critical thinking skills to ensure orders are filled with accuracy and efficiency
  • Allocate proper resources (field employees and equipment) to client orders with precision and a safety-first mindset, while also limiting client impacts
  • Investigate client issues promptly and thoroughly in order to apply timely, effective solutions
  • Use de-escalation techniques to address client and employee issues in an empathetic manner
  • Represent the link between external employees and internal operations by establishing trust, relaying/addressing concerns, and building strong relationships
  • Play an integral in special projects centered on streamlining operations, innovation, and solidifying Flagger Force's reputation as an industry leader
  • Work cross functionally and collaboratively with all Operations Service Center departments, Field Operations and Corporate Services
What Flagger Force Offers:
  • Medical, vision and dental insurance
  • 401k w/company match
  • Generous paid time off
  • On-site fitness facility
  • Paid holidays
  • Health savings account
  • Company paid benefits (long term disability and basic life/AD&D)
  • Employee assistance program
  • Tuition and education assistance
  • Employee appreciation events
  • Giving back to the communities we serve through paid volunteer time off
  • Professional development opportunities
Requirements
  • Bachelors degree preferred; equivalent combination of education and/or work experience considered
  • Proficient with Microsoft Office programs
  • Strong multi-tasking, time management, and communication skills
  • Ability to work in a fast-paced environment
  • Ability to produce results and collaborate at a high level within a team oriented environment
  • Excellent customer service skills

Job Summary

JOB TYPE

Full Time

SALARY

$54k-70k (estimate)

POST DATE

04/27/2024

EXPIRATION DATE

05/13/2024

WEBSITE

flaggerforce.com

HEADQUARTERS

KING OF PRUSSIA, PA

SIZE

1,000 - 3,000

FOUNDED

2002

TYPE

Private

CEO

MICHAEL DONER

REVENUE

$50M - $200M

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About Flagger Force

Flagger Force is a provider of flaggers and traffic control services.

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If you are interested in becoming a Client Services Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Client Services Specialist for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

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Communicate clearly with customers.

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Know how to close a conversation.

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Step 3: View the best colleges and universities for Client Services Specialist.

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