Retail Stores Asheville, North Carolina, United States **Retail Store Manager**

We usually respond within **a week**

**Store Manager**

The objective of the Store Manager position is to oversee Pthe overall store operations. This position ensures the success of the retail store achieving their metrics within the Five Peaks of Focus; Team, Operations, Community, Product, and Sustainability. This Store Manager will be tasked with ensuring that their retail store is supported in managing their people, key sales metrics, operational needs, marketing and events. The position is also responsible for staff training, code of conduct, policies and procedures. They ensure that the store principles are followed, providing exceptional guest experience through quality education, relationship building and by delivering a best -in-class Fjllrven brand experience. We see employee diversity as a guiding principle in our employment policy. This means promoting the diversity and heterogeneity of the individuals in the company in order to attain the highest possible productivity, creativity and efficiency.

**Top Traits and Values**

* They lead their team in proficiency of the 5 Peaks (Team, Operations, Community, Product, and Sustainability) and brand store Vision and Mission statements.

* They are passionate about people, product, being in nature, diversity and sustainability.

* They are accountable for their actions and take responsibility in any situation.

* They grow through their successes and failures by being vulnerable, humble and by having a willingness to ask for help.

* They consider what their team and brand need by being open to all feedback and coaching and receive it in a way that benefits all parties.

* They demonstrate a persistence and lead others to drive for results through consistency and stability.

**The 5 Peaks of Focus**

**Team**

* Assess the effectiveness of their team by providing the appropriate level of performance feedback including bi-annual reviews.

* Create development and training plans for their team as needed and strategize succession plans for various team roles (ASM, SUP, SA)

* Responsible for recruiting, building, developing and managing strong, diverse and successful retail staffs

* Responsible for clear, thoughtful communication to their team, peers, managers, and headquarters.

* Promotes diversity, creates and contributes to an environment of respect and inclusivity

* Conducts monthly/quarterly staff meetings to re-enforce team morale, overall store performance, community initiatives and operations

* Motivates, leads, and holds team accountable to deliver and grow sales along with other metrics and KPIs and leads by example with the results within their store.

* Attends/Participates in all Leadership Calls, trainings and 1:1 meetings with Area/ Regional Manager

* Attends/Participates in annual retail Summit at Head Quarters in Louisville, CO, USA

**Operations**

* Creates strategic schedules based on labor guidelines and performance to maximize guest experience while minimizing payroll expenses. Ensures all necessary payroll submissions are timely

* Performs/oversees all opening and closing procedures, cash variances and EOM paperwork submission

* Manages the completion of all on-boarding paper work, policy acknowledgements, Trek Series and Summit Series (ASM) for all new hires.

* Ability to asses monthly P&Ls with Area Manager and action necessary improvements to the controllable including store supplies, community expenses and payroll

* Manages completion of weekly business review: Proficiency in Qlickview/Citrix

* Partners with Operations Manager/Area Manager on all matters regarding Loss Prevention and Store Improvements

* Manages bi-annual Inventory preparation (stock-takes) and conducts reconciliation process to identify shrink or overages. Individual store shrink should be less than 1% on an annual basis.

**Community**

* Encourages community development within their store. Manages/supports community lead in the creation of events, relationship building, corporate sales and running the Local Guide Program.

* Partners with Area Manager to create a strategy for in-store events. Store Managers are also responsible for managing event compliance and safety (waivers and insurance), as well as making sure the event falls within all guidelines of brand standards. They are to ensure that all events promote a brand appropriate and premium environment.

* Oversees management of stores marketing budget and Community Strategy template

* Conducts quarterly Comp Shop analysis, educating team on market trends within the 5 peaks

**Product**

* Supports the direction of the brand through merchandise assortments appropriate to local market and promotes the use of product knowledge as a tool to enhance employee productivity, sales, and guest brand experience.

* Oversees that the store is effectively merchandised in order to uphold brand and seasonal standards, prevent product shrink and strategically control stock levels.

* Oversees proper execution of markdowns and in-bound/out-bound transfers and initials and dropbox submissions

**Sustainability**

* Builds a strong internal culture around sustainability and finds ways to better overall in-store operations that would continue to reduce the footprint of the retail company.

* Leads by example and demonstrates a respect for our brands sustainable initiatives: The Fjllrven Way, The Fjllrven Down Promise, Arctic Fox Initiative and Sustainable wool.

* Ensure that their stores community events have a tie back to sustainability and or have a focus that features one of our 5 Peaks.

**Mandatory Skills, Education and/or Competencies**

* An Aptitude for leadership and a minimum of 2 years experience preferred

* Excellent organizational and time management skills with proven aptitude to prioritize and manage workload and to instill a sense of urgency in others as necessary to meet deadlines and goals.

* Outstanding customer service, relationship management, and business development skills.

* Ability to analyze trends, processes and procedures and develop innovative and effective solutions for improved performance.

* Strong overall business acumen with an ability to understand the direction, priorities, and goals of the organization.

* Excellent problem solving, decision making, critical and strategic thinking skills.

* Strong leadership and interpersonal skills; presents a positive and professional image and is successful at achieving results through the effort of others

* Ability to effectively and respectfully collaborate with diverse teams to create a positive shopping experience and inclusive workplace environment for all.

* Robust technology skills, including intermediate proficiency with Microsoft office.

* Exceptional communication skills

*We will not discriminate or tolerate discrimination with respect to race, gender, ethnicity, religion, age, disability, sexual orientation, national origin or any other characteristic protected by law.*

Department Retail Stores Role Retail Store Manager Locations Asheville, North Carolina, United States