Position Summary

This position provides overall store management and leadership for the organization with primary responsibility for smooth and effective store functioning. The incumbent is expected to meet/exceed established store sales quotas, ensure product availability, model, and maintain unsurpassed customer service, supervise employees, develop innovative sales strategies, and outreach activities and create and maintain a positive work environment. As a pivotal employee of Ten Thousand Villages Asheville, the Store Manager will internally and externally model and fully embrace the organization’s mission and values of integrity, respect, teamwork, collaboration, and courtesy.

Essential Duties and Responsibilities

Store Management and Operations:

• Ensure that the store meets or exceeds established sales goals while managing the profit and loss statement to assure that budgeted reserves are achieved
• Manage inventory to ensure that adequate inventory levels are maintained, and all ordering, receiving, pricing, stocking, and claims are issued and processed in a timely manner
• Manage day to day store operations, including inventory levels, cash control and payables, processing of damages, paperwork, reports, and store supplies
• Anticipate and resolve customer service issues, while proactively following through on customer special orders and requests
• Assure acceptable store appearance, including merchandise displays and back-office areas
• Serve as visual merchandising lead by supervising and/or executing floor moves and maintaining the floor according to Ten Thousand Villages visual merchandising standards
• Manage and prevent loss by instituting appropriate policies and training for awareness
• Create in-store sales promotions consistent with budget availability
• Manage and assure effective execution of in-store sales events
• Review Ten Thousand Villages current advertising and promotional materials for decisions on those appropriate for the Asheville store
• Serve as main contact with Ten Thousand Villages regional sales manager regarding store operations

Staff Leadership and Development

• Reinforce the value of volunteer contributions through regular interactions and relationship development
• Provide day to day employee supervision utilizing a team approach with regularly scheduled meeting, continual communication, and ongoing collaboration
• Coordinate the recruitment, interviewing, selection, training, and scheduling of employees
• Develop and motivate employees to provide superior customer service utilizing Ten Thousand Villages customer service standards and principles as well as effective selling techniques
• Conduct employee performance reviews at required intervals, soliciting, and incorporating feedback from appropriate stakeholders and submitting to the Personnel Committee of the Board for review before sharing with employees

Community Events and Outreach

• Primarily responsible (in collaboration with the Volunteer Coordinator/Assistant Store Manager) for community networking and outreach activities
• Develop a network of contacts for use in events and outreach projects
• In collaboration with the Volunteer Coordinator/Assistant Store Manager, develop, plan, and execute off-site sales
• Evaluate off-site sales programs to maximize impact

Board Responsibilities

• Meet with the Chair of the Board of Directors on a regular basis between board meetings
• Create a balanced annual store budget based on anticipated growth, changes in expenses and other income generating streams
• Prepare monthly written reports and present at Board of Director meetings
• As part of the budgeting process, develop for board approval overall sales, marketing, and advertising strategies, plans for future educational events (in collaboration with Volunteer Coordinator), in-store sales promotions and purchases of marketing materials
• Collaborate with the accountant and/or Board Treasurer on all matters related to sales, bill documentation/payment and month end reports

Miscellaneous Duties

• Attend regional meetings and workshops as needed to remain updated on new and changing Ten Thousand Villages merchandise, policies, and procedures
• Make regular reports to staff, volunteers, and Board
• Provide backup coverage for employees and volunteers as needed
• Assume other duties as may assigned be from time to time

Education and/or Experience

• 3-5 years of retail store management required, preferably in a non-profit environment, including responsibility for sales, marketing, merchandising and overall store management
• 1-3 years of supervisory experience required
• Volunteer management experience preferred
• BA/BS Degree, preferably in sales or marketing
• Working knowledge of MS Word, Excel, Google suite as well as computer-based inventory control and point-of-sale software
• Working knowledge of Pinterest, Facebook, and other social media

Knowledge, Skills and Abilities

• Enthusiastic support and commitment to Ten Thousand Villages and Ten Thousand Villages Asheville mission, values, and goals
• Commitment to organizational values of integrity, respect, teamwork, collaboration, and courtesy
• Thorough understanding and appreciation of the unique aspects of managing a non- profit retail store committed to extensive utilization of volunteer sales staff to maximize artisan income
• Self-motivated, outgoing, energetic person who enjoys interacting with diverse populations
• Excellent leadership, public speaking, organizational and problem-solving skills
• Ability to motivate and influence a team and achieve results through actions and example
• Ability to model and train superior customer service skills Excellent written and verbal interpersonal communication skills Ability to travel regionally for training and sales meetings
• Ability to work flexible hours, including opening and/or closing shift at least three times per week, minimum of two Saturdays and two Sundays per month, annual inventories, and entire holiday season (October – December). Time off varies based on store coverage needs.

Physical Requirements

• Able to lift up to 50 pounds
• Able to stand, sit, walk, kneel, reach, and talk for up to 6-8 hours daily
• Able to spend up to 6 hours computer keyboarding daily

As a pivotal employee, you embrace values of integrity, respect, teamwork, collaboration, and courtesy. You will meet/exceed sales quotas, ensure product availability, provide unsurpassed customer service, supervise employees, create innovative sales strategies, and maintain a positive work environment.

EEO Statement

Ten Thousand Villages provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Job Type: Full-time

Pay: $47,000.00 - $56,000.00 per year

Work Location: In person