Overview:

• Schedule service appointments and speak with customers every single day by following up over the phone after each appointment
• Actively listen to customers, answering their questions, and directing them appropriately as they request
• Respond quickly to customer phone calls, internet leads through online scheduling, and live chat inquiries

Duties:

• Assist BDC Representative with guest vehicle inquiries.
• Inbound and outbound calls for new and used vehicles.
• Following up on internet leads and owner loyalty database.
• Gather and track all guest data as directed.
• Keep detailed notes and updates in CRM.

This position does not have supervisory responsibilities.

• Automotive BDC, call center, or customer service experience preferred but not required
• Excellent verbal and written communication skills
• Punctual, reliable, and eager to improve
• Clean driving record and valid driver's license

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person