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Call Center Customer Service Representative
$35k-47k (estimate)
Full Time 1 Month Ago
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Five Star Drywall & Acoustical Systems, LLC is Hiring a Call Center Customer Service Representative Near Kyle, TX

Job Description

Job Description

We are looking for a call center customer service representative to provide outstanding service to our customers and potential customers.

You will be required to answer queries, handle complaints, and troubleshoot problems in a professional and polite manner to ensure effective resolution and customer satisfaction.

Responsibilities :

  • Receiving or making a high volume of calls from or to customers.
  • Striving to achieve first call resolution and maintain the quality of service provided by the call center.
  • Using listening skills to understand the needs and complaints of the customer before offering them the best possible solution.
  • Responding efficiently to customers and creating a positive experience.
  • Remaining calm and professional while dealing with angry customers and providing them with the best solutions to resolve their issues.
  • Joining a team of Call Center Customer Service Representatives and building a positive relationship of teamwork, trust, and excellence.
  • Understanding and using the required software, reports, tools, and metrics.
  • Transferring and escalating the calls to the appropriate department if needed, such as sales.
  • Participating in training and striving to increase and improve existing skills.
  • Adhering to all company policies and procedures.

Requirements :

  • High school diploma or equivalent.
  • More education or experience may be preferred.
  • Exceptional telephone manner, customer service skills, active listening skills, verbal, and written communication skills.
  • Proficiency with computers, especially with regards to CRM software.
  • Ability to resolve conflict and diffuse tension.
  • Strong time management skills.
  • Being able to speak more than one language fluently would be highly advantageous.
  • 1 day ago

Job Summary

JOB TYPE

Full Time

SALARY

$35k-47k (estimate)

POST DATE

03/24/2024

EXPIRATION DATE

05/23/2024

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The job skills required for Call Center Customer Service Representative include Customer Service, Call Center, Listening, Written Communication, Time Management, Active Listening, etc. Having related job skills and expertise will give you an advantage when applying to be a Call Center Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Call Center Customer Service Representative. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Call Center Customer Service Representative positions, which can be used as a reference in future career path planning. As a Call Center Customer Service Representative, it can be promoted into senior positions as a Contact Center Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call Center Customer Service Representative. You can explore the career advancement for a Call Center Customer Service Representative below and select your interested title to get hiring information.

If you are interested in becoming a Call Center Customer Service Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Customer Service Representative for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Call Center Customer Service Representative job description and responsibilities

A successful Call Center Representative must have an excellent attitude towards their work and empathy for their customers' needs.

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They speak with customers, listen to them gain a better understanding of their needs, and offer possible solutions.

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They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response.

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Good call center agents often stand out from the crowd by being able to tailor the experience to specific customers.

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Mental health techs must be flexible, adaptable, and able to think quickly.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Call Center Customer Service Representative jobs

Mental disorders also affect children, the elderly and are a major problem for the homeless population.

04/02/2022: Lima, OH

Mental health technicians are at the forefront of a rewarding field.

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Some states require licensing for mental health technicians, so check with state requirements before choosing an educational program.

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They may also be called psychiatric techs, mental health aides, or psychiatric aides.

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Ability to meet established customer service requirements.

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Step 3: View the best colleges and universities for Call Center Customer Service Representative.

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