General Manager Grand Rapids , Michigan **Overview**

The General Manager will have overall responsibility of a Transdev ADA Paratransit location including the delivery of safe and reliable service, employee oversight, management of contract assets, risk management, client and customer satisfaction and financial performance. This position reports to the Regional Vice President.

**This is for proposed business and all offers are contingent upon Transdev's award of the contract.**

**Responsibilities**

* Setting the commercial and operational strategic direction for the business unit team and leads the management team and employee workforce to achieve corporate/property safety goals, service performance, and financial objectives.

* Responsible for identifying and developing business growth opportunities from existing customers. Close working relationship with Technology Software development team will be required to ensure strong alignment between customer requirements and software development roadmap.

* Responsible for optimizing the return on assets deployed within the business to include vehicle scheduling, maintenance and performance management.

* Responsible for identifying and analyzing KPIs to help improve results.

* Ensuring services are provided within budget and action plans developed and implemented to improve operational efficiencies.

* Responsible for determining and delivering business unit budget.

* Ensuring compliance with State and Federal regulation and compliance with Transdev corporate safety standards.

* Develop relationships with external customers.

* Responsible for all staff management and development and training in liaison with the corporate team as appropriate.

* Other duties as required.

**Qualifications**

**Education, Licensing, and Certifications Required:**

* High school diploma or equivalent, such as GED, required.

* BA/BS in transportation, logistics, or related field preferred.

**Experience, Skills, and Knowledge Required:**

* **5 or more years of management and supervisory experience in public ADA Paratransit operation.**

* Labor relations experience.

* Knowledge of relevant federal and state employment laws.

* Thorough knowledge of laws, ordinances and regulations underlying the transit operation.

* Thorough knowledge of the methods of operation of the transit systems staff and operational departments.

* Ability to deal with state and local government.

* Ability to manage cost control and financial/budget experience.

* Working knowledge and proficiency with Microsoft Word, Excel and PowerPoint programs.

* Strong written and oral communication skills; excellent presentation skills; ability to influence people at all levels of the organization.

* Ability to organize and perform work efficiently; strong attention to details.

* Ability to work effectively with labor; including labor grievances and negotiations.

* Travel requirement: <10% travel between properties and for meetings and outside training.

**About Transdev:**

Based near Chicago, Transdev is the largest private-sector operator of multiple modes of transit in North America, including bus, rail, streetcar, paratransit, and shuttle services. Transdev is committed to being the trusted partner of cities and transit authorities through quality execution and innovations in mobility. Its parent company, Transdev Group, is a leading global operator and integrator of mobility operating in 17 countries and provides passengers every day the freedom to connect to what they care about in their cities.

*The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.*

*The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.*

*Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.*

_EEO is the Law Poster: http://www1.eeoc.gov/employers/poster.cfm_

*Drug free workplace*

*If based in the United States, applicants must be eligible to work in US without restrictions for any employer at any time; be able to pass a drug screen and background check.*

**Job Locations** *USA-MI-Grand Rapids*

**Posted Date** *6 hours ago* *(2/24/2022 12:02 PM)*

***Requisition ID*** *2022-21360*

***Position Category*** *General Managers/Assistant General Managers/Operations Managers*

***Internal Code*** *#TNA*

***Internal Reference*** *921*

***Internal Code 3*** *Ind1*

***Company/Division*** *Transdev Services*