Crew Member – Job Description

Job Accountabilities

A Crew Member is generally the first point of contact for guests and completes a variety of duties, including the following: Serving customers in a timely manner. Assisting in the training of new Crew Members. Working within a team setting to meet sales goals during a shift.

A. Serving the Guest

1. Resolves guest complaints quickly, while maintaining positive guest relations.

2. Makes sound business decisions quickly, always keeping the guest in mind.

3. Maintains a friendly and courteous work environment.

4. Ensures that employees are clean and neat in appearance.

5. Ensures that quality products are delivered to guests.

Crew Member Duties and Responsibilities

• Greet customers upon arrival
• Inform customers of any specials or promotions running currently
• Answer any questions the customers might have
• Take orders with accuracy
• Repeat orders to customers to ensure they are correct
• Accept payment and accurately supply change, when needed
• Direct complaints and concerns to Manager
• Ensure food is delivered to the table hot and fresh
• Offer to refill drinks
• Check with customers to ensure their overall satisfaction
• Thank customers for their business, invite them to return
• Maintain a clean, sanitary, and organized dining room and service area
• Complete all side work at end of shift
• Ensure restrooms are clean and stocked
• Comply with all health and food safety regulations at all times

Crew Member Requirements and Qualifications

• High school diploma or equivalent required
• Must be able to pass a background check and drug test
• Some experience in the restaurant industry preferred
• Must have reliable transportation
• Availability during evenings and on weekends
• Able to learn computerized ordering system
• Fluent in English
• Basic math skills, ability to make change
• Friendly demeanor and a positive attitude
• Trustworthy and reliable
• Commitment to excellent customer service
• Able to handle working in a fast-paced environment'

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Work Location:

• Multiple locations

Work Remotely

• No

Job Types: Full-time, Part-time

Pay: $12.00 - $15.00 per hour

Benefits:

• Flexible schedule

Restaurant type:

• Quick service & fast food restaurant

Shift:

• Day shift
• Night shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Application Question(s):

• Are you at least 18 years old?

Work Location: In person