fit-flavors Creve Coeur Store Lead Associate
Department: Customer Experience
Reports To: Store Manager
Exemption Status: Exempt
Date Prepared: Jan 19, 2024
Position Summary
We are seeking a highly motivated and experienced Store Lead to support our fit-flavors Creve Coeur location. As the Store Lead, you will work closely with the Store Manager to ensure the store operations and customer experience meet the company standard. Your main
responsibility will be to provide best-in-class, legendary customer service to all fit-flavors customers through selling meals, smoothies, and other products and services based on the active promotions.
This role is for you if you have a passion for health, helping others, and innovating to make our stores, processes, and customer experience even better!
Education & Experience
Minimum of 1 year of retail, food service, or similar management experience
The ability to provide inspirational, authentic and personalized customer service
Desire and willingness to develop professionally
Strong interpersonal and communication skills
Background and/or interest in health/nutrition industry
Schedule
Full Time; 36-40 hours / week
4 in-store shifts
Required to work at least 3 week day shifts
9:45 AM - 7:15 PM; Monday - Friday
Required to work 1 weekend shift
9:45 AM - 6:15 PM; Saturday or Sunday
Must be flexible and willing to work with your team to share weekend coverage
Compensation
$19 / hour
PHYSICAL REQUIREMENTS:
Ability to walk & move quickly within a busy environment
Physical ability to stand for long periods of time
Ability to tolerate cooler environment (40 degree walk-in cooler)
Ability to reach with arms, bend, squat, kneel unassisted and use hands, and lift 25 lb cases of food
BENEFITS PACKAGE:
Health Insurance
Dental Insurance
Vision insurance
401K (with 4% company match)
Paid time off
Paid holidays
Additional benefit programs (ex: free group workout/training services)
50% discount off meals and 30% discount off meals for immediate family members
1 free shift meal when working
Family environment
Opportunities to grow professionally in a fast-growing local business
Key Result Areas & Responsibilities
Providing best in class customer service to all fit-flavors customers
Properly FIFOing the meals in the cooler (dates to keep on bask stock vs front stock)
Checking customers out through the POS system
Knowledgeable on the food quality and preparations
Counting the drawer each shift and being responsible for the money collected during the shift
Answering all incoming store phone calls with excellent customer service
Attending and actively participating in all monthly Customer Experience Team Trainings, monthly Zoom Update Meetings, and quarterly Company Town Halls
Responsible for rotating money in the register drawers as needed (needs to be monitored and checked every shift) - Including weekly bank runs at Bank of America
Execute all aspects of quarterly cooler changeover. (making new labels, changing back stock and front stock labels, adjusting cooler as necessary)
Assisting the Store Manager in managing inventory and ordering for the store location as necessary
Having flexibility for schedule changes due to business needs
Opening and closing the store by yourself
Licenses, Certifications & training
ServSafe
Upon hiring: Read Owning the Wait by Jillian Tedesco
Note: Job Descriptions are not exhaustive lists of all skills, responsibilities, or efforts associated with a job. They reflect principal job elements essential for performing the job and evaluating performance. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.