JOB DESCRIPTION

Title: Counter Sales

FLSA: Non-Exempt

At Fisher Auto Prats, the Counter Salesperson comprises one of the senior positions/leaders in the store. The Assistant Store Manager must be knowledgeable in all facets of store operation and be fully committed to inspiring our associates to succeed while instilling the greatest levels of customer service within their given market. The Counter Sales Person personal drive to grow the business in a profitable manner (and) with the highest level of integrity is paramount for success in this position. Success in this role will be accomplished through the consistent execution of all company objectives, policies, and procedures in a way that is aligned with Fisher’s core values of offering “the best quality of very competitive prices”. At Fisher Auto Parts, “service to our customers is our primary objective”.

NOTE: Due to the sensitive nature of the information comprising this position, the Counter Sales Person shall possess and maintain the highest caliber of professionalism in regard to ethics, confidentiality, and information security. This position reports to the Store Manager for the location where they work in.

KEY RESPONSIBILITIES:

The Counter Sales Person is responsible for assisting in all facets of the store’s operation including:

• Effectively managing the day-to-day business in such a way that all company objectives are realized and aligned with the company’s core values;
• Assisting with sales and expenses are met so that the store achieves and/or exceeds budgeted financial goals including accounts receivable objectives;
• Ensuring that an atmosphere of safety and respect for associates and customers exists in our stores at all times.

KNOWLEDGE, SKILLS, DUTIES AND ABILITIES:

• Responsible for consistently growing the business by exceeding all sales, payroll, and profit goals with a specific focus on accounts receivable and credit/collection objectives;
• Monitor and assist in managing ‘authorized” inventory to ensure maximum profitability and product availability;
• Provide input into effective pricing strategies within competitive markets;
• Maintaining adequate levels of safety and security throughout the store at all times;
• Maintain the highest standards of customer service, including prompt handling of all customer and associates complaints/concerns;
• Maintain store appearance and merchandising at or able to acceptable company standards;
• Ability to work in a fast-paced and dynamic wholesale/retail environment;
• Ability to make sound, common sense business decisions;
• Ability to communicate effectively with peers, direct reports, and corporate management, both verbally and in writing;
• Strong interpersonal and communication skills and the ability to work effectively within a diverse population and workforce;
• Provide input into the selection, hiring, training, developing, and retention processes for quality associates;
• Ability to lead and manage the high-performing and collaborative store and outside sales associates;
• Ability to assist in leading and managing high-performing and collaborative store and outside sales associates;
• Ability to direct, coordinate and set the example for associate’s performance;
• Ability to hold associates accountable for successful outcomes/results;
• Ability to ensure effective and efficient use of all available resources in a cost-effective manner;
• Ability to build strong relationships with associates, customers, office and warehouse support staff, peers, and supervisors;
• Strong organizational and motivational skills;
• Ability to maintain high standards of customer service and create a positive customer experience that reflects well upon the company;
• Ability to build customer loyalty;
• Familiar with the use of computerized systems and applications to include, electronic parts catalog, inventory control, time calculation, cash, invoicing, and credit card systems;
• Ability to monitor all activity within the store and outside sales/delivery program, thus ensuring safe, effective, and productive results while driving key business objectives including the reduction or elimination of at-fault accidents.

CONDITIONS OF EMPLOYMENT:

• High school diploma or GED equivalent;
• 2-3 years of prior experience as an assistant manager of others in a wholesale/retail environment;
• ASE Certification is preferred, but not necessary at the time of hire;
• Acknowledgment of and adherence to all Company procedures as contained within the Fisher Auto Parts Employee and Driver’s Handbooks, which will be provided at the time of hire;