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Job Description

About the role:
As part of the Global Infrastructure Operations (GIO) team, you will be providing operational DB2 database administration support to a variety of platforms and business lines. May require knowledge of multiple database management systems on one or more operating systems. Primary duties include database software installation, upgrade/patching, performance tuning, troubleshooting, database migrations, and creation and support of application databases.

About the team:

Global Infrastructure Operations - Database is a centralized operational database support team, providing support to all FIS business groups. The team partners closely with application platform teams, focused on operational support of database platforms, that deliver products and services to FIS customers. We are looking for energetic resources, motivated by technology and delivery of exceptional services to our customers

What you will be doing?

In this role you will be responsible for:

*Meet commitments and provide excellent customer service at all times with internal and external clients.
* Provide status reports (written and/or verbal) that are detailed to tasks and difficulties encountered - enables managers to initiate escalation if necessary and assess areas where changes or additional support may be warranted.
* Ensure issues resulting in customer outage is escalated appropriately through GIO management.
* Assist application groups with design development that meet current and future business requirements, including; Participate in logical design process of strategic projects and responsible for the physical design/implementation, Provide specific direction on infrastructure design to support applications, Participate as a member of development support team on projects, Follow and meet project timelines and deadlines.
* Provide maintenance support of physical databases, including; Creates physical database objectives following established standards and processes employed by database team, Enforce database standards and follows up on inconsistencies, Perform routine reviews of databases and systems to ensure acceptable levels of performance.

* Report problem performance areas and recommendations for improvement, Follow up on recommendations and actively pushes for implementation as appropriate, Understand and apply database concepts such as database definitions, parameters, database component placement, reorganization, access methods and security definitions.

* Work with capacity planning, operations, application developers and other TSG teams on database performance and access issues.
* Provides on call support as needed for on-call issues with database environments and provides follow up and permanent resolution for reoccurring issues.
* Implement backup/recovery procedures to protect integrity of data in database environment.
* Actively manage backups along with other database administrators to ensure processes are successful and we can recover as a result.
* If necessary, participates in recovery of databases and assists with disaster recovery testing and documentation.
* Other related duties assigned as needed.

What you will need:

• Minimum 7 years' experience with DB2 LUW
• Minimum 7 years' experience with RHEL
• Large scale data migrations from mainframe DB2 to DB2 LUW
• Proficient in shell scripting (bash, kshell, cshell, python, perl)
• Proficient with configuration management and automation (Ansible)
• Excellent customer service skills that build high levels of customer satisfaction for internal and external clients
• Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization, e.g., executive, management, individual contributors
• Proven project management skills

Added bonus if you have:

• Experience working in banking services sector
• Experience with RHEL clustering and high availability solutions
• Experience with IIDR Data Replication solutions

What we offer you:
A career at FIS is more than just a job. It's the change to shape the future of fintech. At FIS, we offer you:

• A voice in the future of fintech
• Always-on learning and development
• Collaborative work environment
• Opportunities to give back

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Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the .

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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