The Company
Are you the missing piece? As North America's leading property management company, we know the value of fitting in with a local team, of being part of a well-oiled machine, but empowered to act when needed. We are looking for energetic, adaptable people who understand that they are part of something larger and want a long-lasting career creating human connections. Our associates are the reason for our success, so we recruit quality people who will always do what's right and build great relationships with the residents of the communities we serve. At FirstService Residential, we live our values every day. If you are passionate about helping people live better lives and are looking for an environment with room for career growth, you're in the right place!

Job Responsibilities
The Concierge will Meets and greets residents and provide guidance and assistance to meet the needs of residents, tenants and guests.

Essential Duties & Responsibilities
The job duties listed are typical examples of the work performed by positions in this job classification. Not all duties assigned to every position are included, nor is it expected that all positions will be assigned every duty.

• Greet and open the doors (when applicable) for residents, tenants and guests.
• Respond to all requests in a courteous, professional manner at all times
• Answer the front desk phone.
• Arrange for car/limo services when requested.
• Assist with restaurant menus, reviews, recommendation and reservations.
• Provide directions for parks, restaurants, airports, etc.
• Maintain control of all keys, including the logging of keys in and out.
• Announce all visitors to the clients and tenants. Keep all visitors at the front desk until permission is received from the unit resident/tenant.
• Exhibit a positive and professional attitude. Be kind and helpful to everyone.
• Escort/assist tenants to and from cars, lobby areas, etc.
• Proactively assist with packages and groceries.
• Implement/enforce building access control.
• Provide additional level of security for the complex.
• Assist with dry cleaning.
• Take resident requests for maintenance services and complete the required documentation.
• Prevent unauthorized written and verbal solicitations throughout the building.
• Take control of the lobby and monitor cameras and entranceway.
• Maintain a clean and pleasant environment.
• Secure all packages, deliveries, and other appropriate items at the designated area.
• Monitor use and return of carts. Keep appropriate records in the logbook.
• Log in all contractors. Notify superintendent of any contractors or repairmen in the building.
• Other duties as required.

Regular attendance and punctuality are essential functions for the role

Additional Duties & Responsibilities

• Practice and adhere to FirstService Residential Global Service Standards.
• Conduct business at all times with the highest standards of personal, professional and ethical conduct.
• Perform or assist with any operations as required to maintain workflow and to meet schedules. Notify supervision of unusual equipment or operating problems and the need for additional material and supplies.
• May participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines.
• Ensure all safety precautions are followed while performing the work.
• Follow all policies and Standard Operating Procedures as instructed by Management.
• Perform any range of special projects, tasks and other related duties as assigned.

Supervisory Responsibility

• This position does not require any supervisory responsibilities

Education & Experience

Tools & Equipment Used

Computer and peripherals, standard and customized software applications and tools, and usual office equipment.

N/A

Disclaimer
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.