1 Resident Support Specialist Job in Murrells Inlet, SC
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FirstService Residential is Hiring a Resident Support Specialist Near Murrells Inlet, SC
- Respond with great customer service to a high volume of emails and phone calls.
- Serve as the customer service front line while answering emails.
- Handle escalated phone calls from our Customer Care Center.
- Receive, record, respond, and/or route customer inquiries in an appropriate manner.
- Investigate customer inquiries, concerns, and issues in a timely and courteous manner.
- Document all contacts, actions, and responses in customer database.
- Assist in correspondence with mass communication emails.
- Follow established policy and procedures.
- Collaborate with internal team to ensure highest level of service is provided.
- Respond clearly and effectively to homeowner inquiries as needed.
- Maintain accurate property, owner and resident information in company software.
- Utilize Standard Operating Procedures to strive to exceed department expectations.
- Provide administrative support to the operations team as needed.
- Special projects and other duties as assigned by supervisor.
- Two years of experience preferred in administrative office functions including data entry, internal/external communication and task prioritization. Experience in high volume processing highly preferred.
- Bachelor's Degree or combination of education, experience and training.
- Ability to work independently and with minimum supervision in a fast-paced environment.
- Ability to interact with owners, residents and internal associates.
- Ability to work alongside team members to assist in troubleshooting and problem solving.
- Flexible, organized and able to handle competing priorities.
- Strong communications skills (i.e., conversational skills and writing skills).
- Strong computer skills with a proficiency in MS Office Suite
- High level of attention to detail.
- Ability to establish and maintain effective working relationships.
Job Summary
Full Time
Business Services
$25k-33k (estimate)
10/11/2023
05/12/2024
fsresidential.com
LOS ANGELES, CA
200 - 500
2007
Private
GREGG EVANGELHO
$50M - $200M
Business Services
Related Companies
About FirstService Residential
FirstService Residential is a Florida-based property management company that offers HOA management and strategic planning for the residential sector across U.S. and Canada.
The job skills required for Resident Support Specialist include Customer Service, Communication Skills, etc. Having related job skills and expertise will give you an advantage when applying to be a Resident Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Resident Support Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Resident Support Specialist positions, which can be used as a reference in future career path planning. As a Resident Support Specialist, it can be promoted into senior positions as a Residential Living Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Resident Support Specialist. You can explore the career advancement for a Resident Support Specialist below and select your interested title to get hiring information.
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