Are you the missing piece? As North America's leading property management company, we know the
value of fitting in with a local team, of being part of a well-oiled machine, but empowered to act when
needed. We are looking for energetic, adaptable people who understand that they are part of something
larger and want a long-lasting career creating human connections. Our associates are the reason for our
success, so we recruit quality people who will always do what's right and build great relationships with the
residents of the communities we serve. At FirstService Residential, we live our values every day. If you
are passionate about helping people live better lives and are looking for an environment with room for
career growth, you're in the right place!
Job Responsibilities
Provide direction and focus to all lifestyle components of the community designed to enrich the quality of
life and enhance the vibrancy of the community for residents. These lifestyle amenities include, but not
limited to all fitness, aquatics, one day & extended travel, special events, classes, workshops, and charter
club operations. Provides staff support and guidance to the Community Manager, to the Association Board
of Directors and other team departments as necessary.
Essential Duties & Responsibilities
The job duties listed are typical examples of the work performed by positions in this job classification. Not
all duties assigned to every position are included, nor is it expected that all positions will be assigned
every duty.

• Plan, coordinate and implement programs, classes and special community-wide events.
• Hire, supervise, educate, motivate, schedule and evaluate other lifestyle staff
• Provide staff direction on mission development and its relation to program development, delivery,

and Board directed budget goals.

• Develop and manage Lifestyle budget providing recommendations to the Association Finance

Committee.

• Acts as liaison to related committees as needed
• Working with lifestyle team coordinators to develop processes to ensure the consistent delivery of

high quality programs.

• Monitor trends in lifestyle programming to help motivate team coordinators to create diversity in

program offerings

• Working with the Resident committees to review room usage to mainstream and maximize program

space availability

• Implement new Association programs as required to meet approved budget goals.
• Develop and maintain community relationships and resources to enhance/diversify program

development for the benefit of the Association and its residents.

• Establish and maintain relationships with community businesses to create exclusive

discounts/privileges of particular interest to residents

• Attend regular Membership meetings, when requested
• Conduct new homeowner orientation presentations, where applicable
• Assist with preparation of Newsletter publications and the community website, if applicable
• Follow all policies and procedures of the Company
• Such other duties and responsibilities as may reasonably be directed and required

Regular attendance and punctuality are essential functions for the role
Additional Duties & Responsibilities

• Practice and adhere to FirstService Residential Global Service Standards.
• Conduct business at all times with the highest standards of personal, professional and ethical

conduct.

• Perform or assist with any operations as required to maintain workflow and to meet schedules.

Notify supervision of unusual equipment or operating problems and the need for additional
material and supplies.

• May participate in any variety of meetings and work groups to integrate activities, communicate

issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining
to new developments, requirements, policies, and regulatory guidelines.

• Ensure all safety precautions are followed while performing the work.
• Follow all policies and Standard Operating Procedures as instructed by Management.
• Perform any range of special projects, tasks and other related duties as assigned.

Supervisory Responsibility

• On-site staff where applicable.

Education & Experience

• An undergraduate degree in one or a combination of the following fields: business, hospitality, parks

and recreation, real estate/service operations

• A minimum of 10 years' experience in a combination of consulting and/or industry experience which

may include service businesses or real-estate management.

• Proficient level of computer skills including Microsoft Office Word, Excel, PowerPoint, and use of

graphics.

• Experience in undertaking market and competitive research
• A strong desire to work in self-motivating, passionately driven customer service organization
• Experience delivering effective presentations and educational material to a variety of audiences
• Ability to travel approximately up to 25%
• Excellent written and verbal communication skills.
• Broad-based leadership/management experience

Knowledge, Skills & Proficiencies
To perform this job successfully, an individual must be able to perform each essential duty
satisfactorily. The requirements listed below are representative of the knowledge, skill and/or
ability required.

• Bachelor's Degree in Recreation, Hospitality or Education or equivalent work experience
• Strong organizational skills
• Public speaking skills and advanced communication skills
• Demonstrates working knowledge of Adobe and Office Suite Programs
• Ability to meet very specific deadlines
• 2 years' experience in administrative management and budget development
• 2 years' experience in preparations of magazine articles for publications, and/or internet

communication tools

• Knowledge of principles and practices of program marketing
• Knowledge of principles and practices of staff/volunteer management
• Must demonstrate effective communications skills, energy, positive listening skills with a positive

attitude
Tools & Equipment Used
Computer and peripherals, standard and customized software applications and tools, and usual
office equipment.
Physical Requirements / Working Environment
The physical demands described here are representative of those that must be met by an
associate to successfully perform the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities to perform the essential
functions.

• Position involves sitting, standing, stooping, kneeling, pushing, shoving, lifting, carrying and

moving objects that can weigh up to 25 lbs. or more following appropriate safety procedures.
This movement can occur throughout the day. Must also be able to climb several flights of stairs
if necessary.

• Must be able to drive - Some local travel by personal vehicle is required
• Must be able to sit and stand for extended periods of time.
• Must be able to communicate both on the phone and in person with our clients in order to resolve

issues and manage the business.

• Must have finger dexterity for typing/using a keyboard.
• Must be mobile enough to move around both the office in order to make copies, send mail and

faxes and to walk around the property. This could include lengthy walks on uneven areas.

• Talking and hearing occur continuously in the process of communicating with guests, supervisors,

and other associates.

• Capable of working extended hours, to include evenings, weekends and holidays as necessary.
• This position may alternate between working indoors in a controlled climate and with proper

lighting, to an outdoors setting with variable climate and lighting.

• Must be able to interact with all types of individuals, be mentally alert, detail oriented, and with

good reasoning skills.

• Must be able to work on more than one assignment at a time with frequent interruptions, changes

and delays. Must be able to remain focused and work effectively, efficiently, and cheerfully under
such circumstances. For safety reasons, employee must remain alert to working conditions and
aware of safety, health, and environmental concerns.

• Must be able to work effectively and cheerfully in an environment which may be stressful due to

adversarial situations resulting from the proper performance of duties
The work environment characteristics are normal office conditions for the role. Reasonable
accommodations may be made to enable individuals with disabilities to perform the essential functions.
Hours over and above normal office hours will occur, including evenings, holidays, and some weekends.
Schedule is subject to change based on business needs.