Are you the missing piece? As North America's leading property management company, we know the value of fitting in with a local team, of being part of a well-oiled machine, but empowered to act when needed. We are looking for energetic, adaptable people who understand that they are part of something larger and want a long-lasting career creating human connections. Our associates are the reason for our success, so we recruit quality people who will always do what's right and build great relationships with the residents of the communities we serve. At FirstService Residential, we live our values every day. If you are passionate about helping people live better lives and are looking for an environment with room for career growth, you're in the right place!

Provide direction and focus to all lifestyle components of the community designed to enrich the quality of life and enhance the vibrancy of the community for residents. These lifestyle amenities include, but not limited to all fitness, aquatics, one day & extended travel, special events, classes, workshops, and charter club operations. Provides staff support and guidance to the Community Manager, to the Association Board of Directors and other team departments as necessary.

The job duties listed are typical examples of the work performed by positions in this job classification. Not all duties assigned to every position are included, nor is it expected that all positions will be assigned every duty.

• Plan, coordinate and implement programs, classes and special community-wide events.
• Hire, supervise, educate, motivate, schedule and evaluate other lifestyle staff
• Provide staff direction on mission development and its relation to program development, delivery, and Board directed budget goals.
• Develop and manage Lifestyle budget providing recommendations to the Association Finance Committee.
• Acts as liaison to related committees as needed
• Working with lifestyle team coordinators to develop processes to ensure the consistent delivery of high quality programs.
• Monitor trends in lifestyle programming to help motivate team coordinators to create diversity in program offerings
• Working with the Resident committees to review room usage to mainstream and maximize program space availability
• Implement new Association programs as required to meet approved budget goals.
• Develop and maintain community relationships and resources to enhance/diversify program development for the benefit of the Association and its residents.
• Establish and maintain relationships with community businesses to create exclusive discounts/privileges of particular interest to residents
• Attend regular Membership meetings, when requested
• Conduct new homeowner orientation presentations, where applicable
• Assist with preparation of Newsletter publications and the community website, if applicable
• Follow all policies and procedures of the Company
• Such other duties and responsibilities as may reasonably be directed and required

Regular attendance and punctuality are essential functions for the role

• Practice and adhere to FirstService Residential Global Service Standards.
• Conduct business at all times with the highest standards of personal, professional and ethical conduct.
• Perform or assist with any operations as required to maintain workflow and to meet schedules. Notify supervision of unusual equipment or operating problems and the need for additional material and supplies.
• May participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines.
• Ensure all safety precautions are followed while performing the work.
• Follow all policies and Standard Operating Procedures as instructed by Management.
• Perform any range of special projects, tasks and other related duties as assigned.

• On-site staff where applicable.

• An undergraduate degree in one or a combination of the following fields: business, hospitality, parks and recreation, real estate/service operations
• A minimum of 10 years' experience in a combination of consulting and/or industry experience which may include service businesses or real-estate management.
• Proficient level of computer skills including Microsoft Office Word, Excel, PowerPoint, and use of graphics.
• Experience in undertaking market and competitive research
• A strong desire to work in self-motivating, passionately driven customer service organization
• Experience delivering effective presentations and educational material to a variety of audiences
• Ability to travel approximately up to 25%
• Excellent written and verbal communication skills.
• Broad-based leadership/management experience

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

• Bachelor's Degree in Recreation, Hospitality or Education or equivalent work experience
• Strong organizational skills
• Public speaking skills and advanced communication skills
• Demonstrates working knowledge of Adobe and Office Suite Programs
• Ability to meet very specific deadlines
• 2 years' experience in administrative management and budget development
• 2 years' experience in preparations of magazine articles for publications, and/or internet communication tools
• Knowledge of principles and practices of program marketing
• Knowledge of principles and practices of staff/volunteer management
• Must demonstrate effective communications skills, energy, positive listening skills with a positive attitude

Computer and peripherals, standard and customized software applications and tools, and usual office equipment.

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Position involves sitting, standing, stooping, kneeling, pushing, shoving, lifting, carrying and moving objects that can weigh up to 25 lbs. or more following appropriate safety procedures. This movement can occur throughout the day. Must also be able to climb several flights of stairs if necessary.

• Must be able to drive - Some local travel by personal vehicle is required
• Must be able to sit and stand for extended periods of time.

• Must be able to communicate both on the phone and in person with our clients in order to resolve issues and manage the business.
• Must have finger dexterity for typing/using a keyboard.
• Must be mobile enough to move around both the office in order to make copies, send mail and faxes and to walk around the property. This could include lengthy walks on uneven areas.
• Talking and hearing occur continuously in the process of communicating with guests, supervisors, and other associates.
• Capable of working extended hours, to include evenings, weekends and holidays as necessary.
• This position may alternate between working indoors in a controlled climate and with proper lighting, to an outdoors setting with variable climate and lighting.
• Must be able to interact with all types of individuals, be mentally alert, detail oriented, and with good reasoning skills.
• Must be able to work on more than one assignment at a time with frequent interruptions, changes and delays. Must be able to remain focused and work effectively, efficiently, and cheerfully under such circumstances. For safety reasons, employee must remain alert to working conditions and aware of safety, health, and environmental concerns.
• Must be able to work effectively and cheerfully in an environment which may be stressful due to adversarial situations resulting from the proper performance of duties

The work environment characteristics are normal office conditions for the role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Hours over and above normal office hours will occur, including evenings, holidays, and some weekends. Schedule is subject to change based on business needs.

N/A