Position: Landscape/Maintenance/Janitorial Handyman

Reports To: Civita General Manager

Location: San Diego, CA

Job Responsibilities

The Landscape/Maintenance/Janitorial Laborer is responsible for supervising day to day facilities needs and supporting the Civita General Manager on all capital improvement, maintenance and contracted services for Civita Community.

Essential Duties & Responsibilities

The job duties listed are typical examples of the work performed by positions in this job classification. Not all duties assigned to every position are included, nor is it expected that all positions will be assigned every duty.

• Take direction from Civita General Manager, Assistant Manager and maintenance supervisor to properly maintain property located throughout the Civita Community (Management Team).
• Evaluate maintenance requests, set priorities and process work assignments.
• As directed, perform routine inspections of all facilities and equipment, generating punch lists and work orders.
• Work on capital and reserve projects as assigned by Civita Management Team.
• Ensure that work orders and contract services are completed within the contract scope.

• Develop processes and workflow steps to ensure work orders are received, processed and closed out.

• Communicates with maintenance, janitorial, vendors, residents and internal staff regarding the status of work orders.

• Performs day to day projects and work orders as assigned by Civita Management Team.
• Identify areas where new processes are needed, or existing processes are in need of improvement and work with the Management Team to develop.
• Perform routine repair and maintenance functions.
• Perform quality control inspections of janitorial and maintenance services. Provide follow up clean up and maintenance services.
• Ensure that all Civita policies and procedures are followed related to the performance of the maintenance and janitorial function.
• Establish and communicate the level of quality and safety expected in the performance of maintenance, janitorial, and project tasks.
• Enforce protocols and procedures for team operations including maintenance, janitorial, construction projects, and service contracts.
• Responsible for procedures for the ordering, use and storage of various supplies and equipment for use in maintenance and janitorial practices.

• Proactively partner with co-workers and community partners to understand operational needs, adjust required support services, support the reconfiguration of facility amenities such as desks, computer equipment, phone lines and other factors critical to facility operation.
• Coordinate and perform inspections in support of daily and preventative maintenance and repairs, coordinating work with maintenance associates and service providers as needed.
• Compliance with fire, life, safety measures to include any required annual evacuations and related training/communications.
• Support Civita Community Services events by meeting and understanding needs for maintenance and janitorial, and supporting event facility needs.
• Communicates with community residents both verbally and in writing to answer questions, respond to issues or concerns, or share information and updates via the community website, email newsletter or printed signs or notices.
• Regularly report to Maintenance Superintendent and/or General Manager//assistant manager, with updates on all job responsibilities.
• Attend all company mandatory functions.
• Comply with company policies and procedures.
• Other projects and opportunities as may be deemed necessary and appropriate for this position.

Additional Duties & Responsibilities

• Practice and adhere to FirstService Residential Global Service Standards.
• Conduct business at all times with the highest standards of personal, professional and ethical conduct.
• Seek to use environmentally sustainable materials, processes, tools and supplies.
• Perform or assist with any operations as required to maintain workflow and to meet schedules.
• May participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines.
• Ensure all safety precautions are followed while performing the work.
• Follow all policies and Standard Operating Procedures as instructed by Management.
• Perform any range of special projects, tasks and other related duties as assigned.

Education & Experience

• Minimum 1-2 years of experience in related field.

Knowledge, Skills & Proficiencies

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

• Advanced interpersonal and communication skills, working collaboratively and influencing others by sharing ideas in a constructive and positive manner; able to address problems and issues constructively to find mutually acceptable and practical business solutions.
• Advanced knowledge in the areas of office management, ergonomics, typical building maintenance, access control systems, office safety and related principles and procedures.
• Attracts and retains diverse, high caliber talent, while developing an engaged team to build the capabilities required for the organization to perform at high levels.
• Clearly communicates and holds self and others accountable by owning issues, solving problems and continuously seeking and providing feedback, regardless of source.
• Fosters change and improves the business by simplifying challenging situations and sometimes contradictory information to effectively solve problems.
• Works openly with others through honesty, integrity and authenticity.
• Proficient in speaking, reading and writing English as this position requires interfacing verbally with the public, tenants, their peers, supervisors and executives.
• Motivates self and others to consistently achieve results that lead to growth and profitability in a constantly changing environment.
• Challenges commonly held assumptions and originates new solutions with cross-functional partnership.
• Creates outstanding customer loyalty with both internal and external customers by delivering on our commitments of being genuinely helpful and providing the highest value of service.

Tools & Equipment Used

• General office equipment
• Tools common to general maintenance
• Valid California State Driver's License and state mandated insurance.

Physical Requirements / Working Environment

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

• Must be able to lift 50 lbs.
• Must have finger dexterity for typing/using a keyboard.
• Work is performed in a variety of environmental conditions, with exposure to outdoor temperatures, weather variations, traffic and equipment noise, equipment vibrations, vehicle and/or chemical fumes, chemicals such as cleaning solvents and grease, machinery and their moving parts and dust.
• Work duties may require the ability to stand or walk on hard surfaces for frequent and prolonged periods of time.
• Must be able to respond to requests and communicate to staff, coworkers, clients, and vendors.
• Consistent and regular attendance required.
• Some exposure to dust and noise.
• Some heavy lifting, standing, climbing.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Hours over and above normal office hours will occur, including evenings, holidays, and some weekends. Schedule is subject to change based on business needs.

Disclaimer

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.

About Us:

FirstService Residential is North America's foremost property management firm.Our dedication, responsiveness and integrity are why thousands of communities across the U.S. and Canada choose FirstService Residential to manage their properties. We have expertise working with complex communities with large budgets and numerous amenities. In addition, we manage commercial associations and mixed-use developments, as well as multi-family and investor-owned rental and REO properties for institutional and private equity clients.

We're all about our associates, and as we continue to grow, we're looking for even more quality people who share our dedication to doing what's right, improving residents' quality of life, building great relationships and truly making a difference for their clients, their colleagues and themselves. Is that you? If so, apply today or join our community and learn more about FirstService Residential.

To learn more about our company and culture, please visitwww.fsresidential.com/california

FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.
Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances.