Job Overview:

The High-Rise Maintenance Manager is responsible for overseeing the maintenance and custodial departments and ensuring that the physical assets of the Association are properly maintained including but not limited to mechanical and electrical systems, utilities, structure, pavements, masonry, concrete, signage, security, fire prevention, and interior/exterior appurtenances. In conjunction with the Facilities Manger closely monitors, identifies and repairs problems in every phase of the general maintenance of the Association buildings, recreational amenities and the common grounds of the community. Ensures that the areas above are always kept in a neat and acceptable condition. Informs, updates and makes recommendations to the Facilities Manager. Ensures that all support and service is conducted and fulfilled in a manner consistent with the goals and objectives of management and the association. Makes recommendations on repairs, replacement maintenance and implements preventive maintenance as established by Company procedures and guidelines.

Your Responsibilities:

• Regular attendance and punctuality
• Maintains a safe and secure environment through the buildings and community.
• Supervises, trains and directs maintenance and custodial staff.
• Schedules and assigns work responsibility to employees to meet shift requirements
• Performs all Preventative Maintenance tasks with necessary staff.
• Also, preform maintenance work on tasks assigned by the Facilities Manager in a timely fashion
• Plans, monitors and appraises job results; coaches, counsels and disciplines employees in conjunction with the Community Manager according to FirstService Residential policies.
• Assigns work responsibilities to other maintenance employees and custodial staff and ensures timeliness of project completion.
• Completes all work orders assigned by Facilities Manager in a timely fashion
• Assigns one custodial staff member to be the on-call custodian for the Front Desk Receptionist. They will handle their calls each day so that issues of the residents are resolved in a timely fashion.
• On call availability for emergencies and projects as assigned by Facilities Manager and Community Manager.
• Performs all tasks and schedules for all employees to ensure all seasonal recreational faculties are opened and closed properly.
• Responsible for obtaining setup sheets for events the week prior to the event from the Facilities Manager and discussing each event in detail with the Facilities Manager to ensure everyone is on the same page.
• Ensure that all employees working during Club events in the ballroom or Annex are giving the event coordinator the club phone for communication.
• Plans, monitors, and appraises job results; coaches, counsels and disciplines employees.
• Assesses repair needs and estimated time needed for repair (including evaluating problems to determine whether or not professional assistance or further instruction is needed in order to complete task/repair).

• Monitors the functions of service contractors and building repair and maintenance contractors.
• Inventories and acquisitions maintenance supplies.
• Maintains disaster preparedness by identifying potential problems, developing response plans, managing crises.
• Requests materials, tools, and supplies needed for a job.
• Develops and maintains resource management plan which outlines short-term and long-term requirements for repair & maintenance, capital replacement, and capital requirements.
• Maintains all fire protection and security systems, to include required maintenance, inspections, and documentation.
• Inspects all emergency equipment to ensure compliance
• Records and evaluates preventive maintenance activities and programs.
• Oversees the construction, installation, and preventative maintenance of equipment.
• Observes/evaluates corrective maintenance or repair on equipment.
• Orients and trains employees to perform maintenance activities and tasks.
• Ensures highly efficient safety program, with emphasis on awareness, discipline, and compliance. Overall safety program to conform with OSHA standards, applicable building safety manual, and other safety venues as deemed appropriate
• Performs performance evaluations for all staff
• Supervises all administration related to facility maintenance, including preparation of budgets, work schedules, goals and objectives, and purchase/requisition documents. Provides related management information products as requested
• Record and report all unusual and irregular conditions.
• Maintain cordial, professional manner in dealing with residents, contractors, Management, etc.
• Ensure all equipment, supplies and materials are in functional working condition in a neat and orderly manner.

Skills & Qualifications:

• High school diploma or equivalency preferred. Technical background from university or vocational sources a plus.
• HVAC or other training or certification may be required
• Minimum 3 - 5years experience in building trades, repair and replacement maintenance or handy work
• Knowledge of electrical, plumbing, mechanical, and carpentry trades.
• Must be able to operate tools and equipment related to facility maintenance.
• Knowledgeable in the use of Microsoft Outlook, Word, Excel and PowerPoint

Physical Requirements:

• Position involves sitting, standing, stooping, kneeling, pushing, shoving, lifting, carrying and moving objects that can weigh up to 100 lbs or more following appropriate safety procedures. This movement can occur throughout the day. You must also be able to climb several flights of stairs if necessary.
• Must be able to sit and stand for extended periods of time.
• Must be able to communicate both on the phone and in person with our clients to resolve issues and manage the business.
• Must have finger dexterity for typing/using a keyboard.
• Must be mobile enough to move around both the office, to make copies, send mail and faxes and to walk around the property. This could include lengthy walks on uneven areas.
• Talking and hearing occur continuously in the process of communicating with guests, supervisors, and other associates.
• Capable of working extended hours, including evenings, weekends and holidays as necessary.
• This position may alternate between working indoors in a controlled climate and with proper lighting, to an outdoors setting with variable climate and lighting.
• Must be able to interact with all types of individuals, be mentally alert, detail oriented, and with good reasoning skills.
• Must be able to work on more than one assignment at a time with frequent interruptions, changes and delays. Must be able to remain focused and work effectively, efficiently, and cheerfully under such circumstances. For safety reasons, employees must remain alert to working conditions and aware of safety, health, and environmental concerns.
• Must be able to work effectively and cheerfully in an environment which may be stressful due to adversarial situations resulting from the proper performance of duties