Position Title: General Manager

Reports To: Regional Vice President

Location: Emeryville, CA

Salary Range: $120,000-125,000

FirstService Residential will compensate the successful candidate in accordance with the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, and specific job responsibilities. For positions designated at a client's property, the salary or wage will also be premised upon the client's directive. The base pay range is subject to change and may be modified in the future.

The Company
FirstService Residential is North America's foremost property management firm. Our dedication, responsiveness and integrity are why thousands of communities across the U.S. and Canada choose FirstService Residential to manage their properties. We have expertise working with complex communities with large budgets and numerous amenities. In addition, we manage commercial associations and mixed-use developments, as well as multi-family and investor-owned rental and REO properties for institutional and private equity clients.
We're all about our associates, and as we continue to grow, we're looking for even more quality people who share our dedication to doing what's right, improving residents' quality of life, building great relationships and truly making a difference for their clients, their colleagues and themselves. Is that you? If so, apply today or join our community and learn more about FirstService Residential.
To learn more about our company and culture, please visit www.fsresidential.com/california

WHY WORK FOR US?
At FirstService Residential, we're all about our associates and are always looking for passionate, dedicated individuals to join our team. We employ people across a range of occupations and offer benefits for both full and part-time employees.

WHAT WE OFFER:

• Medical, dental, and vision plans (full time and part time 30 hours)
• Part time 20 hours qualify for dental and vision
• 401K match
• Time off including vacation, sick, and company paid holidays
• Pet insurance available
• Verizon discount
• Tuition reimbursement
• Legal services
• Free emotional wellbeing and daily life assistance support for all associates
• Domestic partner coverage
• Health savings account
• Flexible spending account

Job Summary

The General Manager (GM) is to provide strong leadership and management direction on behalf of the Board of Directors. Key responsibility is to oversee the entire operation and consistently adhere to and perpetuate the mission and vision of the Board and community. The General Manager position oversees all aspects related to the business and operations of the community. This would include but is not limited to client relationships with the boards of directors, committees, and residents; client relationships with outside entities such as the City or County and its departments, Fire Authority, local Police Department, Water District, and local utility companies. The purpose of this role is to create a single point of contact in the community, enhance communication and create effective oversight of staff and operations. The General Manager has the sole duty of the day-to-day operations, legal compliance, and overall oversight of the association and staff.

Essential Duties & Responsibilities

• Provide leadership and direction in the development of short-term and long-range plans. Develop recommendations for goals and action plans to achieve Board objectives.
• Review organization structure, job descriptions, and functions. Make recommendations to the Board as to any potential changes.
• Partner with public, private, and volunteer organizations to provide community services when necessary.
• Support the activities of the various Board sub-committees.
• Knowledge of all Community Governing documents. Provide recommendations on revisions.
• Work closely with the Boards of Directors within the governance model to develop the initial goals and priority issues. Continue to do so on a monthly basis and as needed.
• Implement Board-stated priorities, goals, issues, and business plans.
• Continual process of seamless connection between the Board of Directors and committees.
• Attend key community events.
• Prepare for, execute, and lead Board meetings. Activities to include, but are not limited to, mandatory attendance at all board meetings, preparation of meeting minutes, and based on Board decisions, preparing scopes of work for Board approval to seek vendor proposals (see below) for Board consideration and vote.
• Provide community leadership and guidance to ensure that the needs or desires of the homeowners are being addressed.
• Working with the Board, create and implement the annual working budget in a timely manner, subject to approval by the Board of Directors. Multiple versions of the budget will need to be provided for Board consideration based on reserve funding levels – minimum and what the general manager believes to be appropriate.
• Work with the community's reserve analyst to update and utilize the reserve study effectively.
• Cause the payment of all association payables in a timely manner. Reviewing carefully and coordinating with vendors and the accounting department to process effectively.
• Monitor the monthly financial position of the association and report current standing to the Board of Directors, monthly, including all accounts receivable.
• Provide the Board with information regarding banking and insurance coverage through the experts in these areas.
• Prepare Board of Director meeting agenda packets, working with the Board to establish the agenda for each meeting.
• Provide leadership to each meeting involving the Board of Directors in terms of agenda support and written and oral reports. Summarize the priorities of each meeting and complete any/all directives within the agreed-upon timeframe.
• Recruit, hire, train, and supervise all community staff in accordance with the documented staffing plan.
• Work closely with local emergency organizations to maintain established emergency and community evacuation plans as appropriate.
• Plan, coordinate and lead annual goal-setting sessions with the Board of Directors and other key participants of the community if asked.
• As appropriate, confer with other departments, divisions, and outside agencies, including community groups and organizations. Identify, develop, and implement programs to meet community needs.
• Creating and implementing requests for proposals (RFP). Effective vendor sourcing and ability to review proposals and contracts.
• Identify, coordinate, and collaborate with association experts and consultants.
• Vendor management and bid solicitation
  
  • Vetting vendors for proper licensing, certifications, and insurance prior to initiating a project
  • Working with the board to draft scopes of work to ensure bids are a true apples-to-apples comparison
  • Enabling the board to make sound decisions by providing bid analysis
  • Communicating and meeting regularly with vendors to ensure maintenance and projects are completed according to the scope of work, timeline, budget, expectations, and community standards
  • Providing periodic action lists that indicate the status of projects or requests
  • Submitting work orders through FirstService Residential Connect where board members may review recent work orders in real-time
  • Sending Resident Alert mass communications to residents when projects may require a shutdown or limited use of amenities, facilities, or streets
  • Assess and monitor community needs: identify opportunities for improving service delivery methods and procedures and developing new programs. Implement programs or improvements.
• Attend and participate in professional group meetings. Stay abreast of new trends and innovations in the fields of community management and community programming.
• Ensure appropriate training of all community staff. Hold regular touch bases or staff meetings with the team.
• Project implementation.
• Provide a high amount of on-site visibility throughout the common areas and facilities, especially the condition and expected maintenance/replacement.
• Understanding of all agreements and contracts for implementation and execution.
• Create calendars of key events: maintenance, compliance, and major events. Ensure adherence to the master calendar, maintenance calendar, association budgets, and priority lists.
• Utilization of the vendor verification system.
• Effectively use, maintain, and create communication pieces for the association, including but not limited to the web portal, mass communication tool, resident alert, package management system, ConnectMobile App, ClickPay, and Board access level information in the community web portal.
• Review corporation policies on an ongoing basis to ensure compliance with the civil code, declaration, and other requirements of governing institutions.
• Respond to emergencies as needed. Support customer care and on-call manager with any needed information to support the community.
• Complete and maintain required training.
• Provide and/or facilitate board education.
• Community review and inspections-walkthroughs
• Other duties as assigned.

Supervisory Responsibility

Provide supervision and coaching to all on-site staff.

Education & Experience

• Must possess or be actively working towards a CMCA or other CAI designation.
• A minimum of three years of successful General Manager experience in community management or equivalent professional experience in a related field, having been responsible for a staff of individuals with a variety of expertise, background, and job assignments.
• Bachelor's Degree preferred. HOA management experience preferred.

Knowledge, Skills & Proficiencies

• Is committed to continual learning as evidenced by attendance at industry programs and industry and educational opportunities that enhance interpersonal skills.
• Display strong written skills and publish appropriate documentation as directed to create a legacy for the corporation; particularly in the area of operations, and relationship management.
• Attention to detail and accuracy of information.
• Adhere to key performance indicators as designed by the Board. Be open to feedback and adaptive to change.
• Self-directed, requiring minimal supervision.
• Directly interact with the staff of the association and the designated Board of Directors within the governance model for the purpose of advisement and ultimate implementation of Board directives.
• Possess budgetary knowledge and control for the purpose(s) of executing programs within the community as well as related activities that may be cost-shared for the benefit of the community.
• Display a community posture that positively represents the vision of the association.
• Be well-spoken to instill confidence in the homeowners that reside within the community as well as the public that may interact through designated programs.
• Technologically oriented.
• Intermediate knowledge of Microsoft Applications, especially Word and Excel
• Attend and participate in training programs as requested.
• Must be goal minded and possess a self-starting drive to get the job done and delegate through other people effectively.
• Ability to listen to others and collaborate.
• Possess conflict resolution skills.
• Protect the confidential nature of the work as appropriate
• Executive decision-making capabilities.
• Possess budgetary/finance administration and controls.
• Strategic planning capabilities.
• Public charisma as evidenced by proven leadership skills.
• Has a proven track record working with volunteer committees and elected or appointed Board(s) of Directors.
• Business/management experience preferred.
• Demonstrates good client interaction and visibility.
• Demonstrates effective oral and written communication skills.
• Comprehension and attainment of all areas of the following skills: financial, written, verbal, negotiations, thoroughness, procedural comprehension, and compliance.
• Organizational and time management abilities with the ability to implement and monitor progress for successful completion; working well under pressure and deadlines.
• Review all correspondence sent out to the Association before it goes out for accuracy of information, spelling and grammar.
• Excellent problem solver; demonstrates ability to use creative alternatives.
• Works effectively with coworkers, clients, customers, and others by sharing ideas in a constructive and positive manner; addresses problems and issues constructively to find mutually acceptable and practical business solutions.
• Strong ethical practices.
• Assertive, PR oriented.

Tools & Equipment Used

Valid Drivers License and State Mandated Vehicle Insurance

Physical Requirements / Working Environment

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to lift 40 lbs.
• Must be able to sit or stand for extended periods of time.
• Must have finger dexterity for typing/using a keyboard.
• Must be able to communicate both on the phone and in person with our clients to resolve issues and manage the business.
• Must be mobile enough to move around the office to make copies, send mail, and walk around the property. This could include lengthy walks on uneven areas.
• Talking and hearing occur continuously in the process of communicating with guests, supervisors, and other associates.
• Work is performed in a variety of environmental conditions, with exposure to outdoor temperatures, weather variations, traffic and equipment noise, equipment vibrations, vehicle and/or chemical fumes, chemicals such as cleaning solvents and grease, machinery and their moving parts, and dust.

The work environment characteristics are normal office conditions in an onsite community. This is not a remote work position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Full-time position. Typical schedule, Monday through Friday, 8:30 a.m. – 5:00 p.m.
• This position does require working occasional evenings, weekends, and some holidays per the direction of management.
• Consistent and regular attendance is required.
• Hours over and above normal office hours will occur, including evenings, holidays, and some weekends. The schedule is subject to change based on business needs.

Travel

N/A

Disclaimer

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.

FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances. All offers of employment with FirstService Residential are contingent upon a satisfactory background check.