Job Title: General Manager

Reports: VP of Community Manager

Location: Irvine, CA

JOB SUMMARY: The General Manager manages all aspects of the community association, acting as an advisor to the Board of Directors, homeowners and vendors. Independent judgment and discretion is consistently used when advising directors, instructing vendors, and verifying work completed. A General Manager acts under supervision of the Regional Director and Association Board of Directors and has unique training specific to the community association industry. This role will involve utilizing the resources within different departments throughout the company, as well as conducting business and completing projects, on behalf of the Board of Directors and/or Association Committees. This position is sited at the Irvine Corporate office, however, requires significant "on-site time" 2-3 times per week for a variety of matters including vendor management and oversight, enforcement, architectural and community event preparation.

About the property: Pacific Ridge in Newport Coast is inspired by Tuscany, Provence and Barcelona and embodies the California Riviera lifestyle. This exclusive gated community consisting of 328 Tuscan-style single family homes was one of the final residential destinations to be developed in Newport Coast. The community offers a junior Olympic sized pool, spa, and wader pool. The Board of Directors is seeking a professional, charismatic, and friendly candidate who can adapt to the dynamics of the community and membership while also ensuring the enforcement of the Association's governing documents and board projects and initiatives are carried out in a timely manner.

ESSENTIAL DUTIES & RESPONSIBLITIES

Financial

• Responsible for association fiscal management including financial statement review and comprehension.
• Develop and prepare appropriate annual draft budget for Board of Director approval, implement and manage in accordance with the budget.
• Manage association accounting needs including payment of invoices in accordance to Standards of Operations, audit, tax payments, budget, and delinquency monitoring.
• Ensure timely deposit of all checks received on behalf of the Association.

Legal/Compliance

• Ensure all civil code and legal document requirements are met, and association remains in compliance.
• Manage association insurance coverage and needs ensuring adequate and consistent coverage.
• Serve as liaison to association counsel, and recommend when client should contact counsel, and/or file a matter in small claims court. Attendance at small claims court and/or superior court may be required.
• Educate board members on changes to legislation that impact their association.
• Responsible for all aspects of the annual meeting/election process.
• Track and ensure requirements are met for processing CA Secretary of State Filings.

Communication

• Act as an interface between the Board of Directors and community.
• Coordinate, attend, and have oversight of all client and board meetings.
• Create agendas, board packets, and other correspondence, for board and committee meetings in accordance with company procedures.
• Responsible for all board meeting follow-up, minutes, and correspondence.
• Receive & review client communication.
• Manage all deadlines and update in FSR Connect Database.
• Manage and oversee vendor relations.
• Manage RFP process, create and analyze comparison spreadsheets and provide recommendations as appropriate to the Board of Directors.
• Provide content for community website and newsletter as directed by the Board.
• Responsible for all association files in accordance with company standardized hard copy and electronic system policies, or client document retention policy.
• Responsible for the quality of the work product presented to the client, regardless of whether it's produced by another department, or Associate.
• Conduct all walkthroughs (Landscape, Violation, Architectural Review and Turnover, Work Order verification) and complete appropriate follow-up tasks.

Culture/Other

• Foster team building among all FirstService Residential Associates and Departments.
• Effectively use company tools and resources, including Assistant Community Manager and Community Design and Review Representative, Call Center, and Accounting Staff in accomplishing daily tasks in an efficient, and respectful manner.
• Consult and use industry expertise in to provide recommendations to the Board of Directors, for the betterment of the community.
• Attend and exhibit leadership at industry functions.
• Must have reliable transportation, driver's license and be able to drive to association clients, potential clients, and other meetings as necessary.
• Adhere to, and exemplify the company's core values, and Global Service Standards.
• Other duties as assigned.

ADDITIONAL DUTIES & RESPONSIBLITIES
Practice and adhere to the FirstService Residential Global Service Standards.

• Conduct business at all times with the highest standards of personal, professional and ethical conduct.
• May participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines.
• Ensure all safety precautions are followed while performing the work.
• Follow all policies and Standard Operating Procedures as instructed by Management.
• Perform any range of special projects, tasks and other related duties as assigned.

SUPERVISORY RESPONSIBILITY
May have some supervisory responsibility dependent upon client requirements.

EDUCATION & EXPERIENCE

• Four-year college degree preferred, or comparable business experience
• CMCA certification preferred; will be required within two years of hire.

KNOWLEDGE, SKILLS & PROFICIENCIES
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

• Excellent customer service and relationship building background/skills.
• Demonstrate effective communication skills consisting of oral, written and listening skills with the ability to draft, coordinate, and make presentations in a board meeting setting and a large audience.
• Collaborative decision-making and problem solving skills.
• Ability to read and understand financial statements, budgets, and the ability to explain concepts to a larger audience, particularly the Board of Directors.
• CMCA strongly desired or must be obtained at the conclusion of the 2nd year of employment, and maintained throughout the course of employment.
• Ability to draft correspondence and reports along with responding to inquiries and client concerns effectively, efficiently, and independently.
• Demonstrate strong organizational skills and time management abilities while working in a fast-paced, multitasking environment.
• Set and communicate deadlines and follow through on tasks for homeowners, committees and the Board of Directors.
• Must be able to work independently and in a team environment.
• Must be able to attend and actively participate at night meetings as required.
• Occasionally weekend work may be required.
• Intermediate knowledge of Microsoft Applications, especially Word, Outlook, and Excel.

TOOLS & EQUIPMENT USED
General office equipment

PHYSICAL REQUIREMENTS / WORKING ENVIRONMENT

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to lift 25 lbs.
• Must be able to sit for extended periods of time.
• Must have finger dexterity for typing/using a keyboard.
• Talking and hearing occur continuously in the process of communicating with guests, supervisors, vendors and our clients.
• Valid California Driver's License and State mandated vehicle insurance, and registration.
• Ability to walk extensive slope and/or flat association areas and visually review landscape, building areas, recreation facilities, parks etc. to ensure proper maintenance.
• Ability to work late into evenings as required for board meeting attendance.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Hours over and above normal office hours will occur, including evenings, holidays, and some weekends. Schedule is subject to change based on business needs.

TRAVEL
Limited if needed

About Us:

FirstService Residential is North America's foremost property management firm. Our dedication, responsiveness and integrity are why thousands of communities across the U.S. and Canada choose FirstService Residential to manage their properties. We have expertise working with complex communities with large budgets and numerous amenities. In addition, we manage commercial associations and mixed-use developments, as well as multi-family and investor-owned rental and REO properties for institutional and private equity clients.

We're all about our associates, and as we continue to grow, we're looking for even more quality people who share our dedication to doing what's right, improving residents' quality of life, building great relationships and truly making a difference for their clients, their colleagues and themselves. Is that you? If so, apply today or join our community and learn more about FirstService Residential.

To learn more about our company and culture, please visit www.fsresidential.com/california

FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.
Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances.