• Responsible to the needs of arriving and departing residents.
• Greets and assists residents and guests with baggage and package handling.
• Answers inquires pertaining to hotel services; registration of guests; and shopping, dining, entertainment, and travel directions.
• Maintains equipment in working condition and reports any maintenance issue for repair.
• Resolves and follows-up on all complaints/issues.
• Follows safety procedures and maintains a safe work environment.
• Performs other tasks as assigned.

Education/Training:

• High school diploma or equivalency preferred.

• Effective written and verbal communication skills.
• Multiple language fluency is desirable. Strong customer service, communication and interpersonal skills required.
• Previous similar experienced preferred;

• Heavy lifting required (baggage handling); Ability to lift 50 – 100 lbs;
• Work in an upright standing position for long periods of time;
• Ability to work in different environmental working conditions (e.g. heat, cold, wind, rain);
• Handle, finger, grasp and feel objects and equipment;
• Reach with hands and arms;
• Communicate, receive and exchange ideas and information by means of the spoken and written word;
• Ability to quickly and easily navigate the property/ building as required to meet the job functions;
• Complete all required forms.
• Ability to work extended/flexible hours and weekends required.
• Ability to respond to emergencies on a timely manner.