Position Responsibilities

• Responsible for overseeing Amenity Center and/or Pool Facility.
• Provide excellent customer service:

o Provides superior customer service at all times.
o Greets all residents and guests and answers questions in a polite and courteous manner. If Ambassador is scheduled for a pool
shift, they will also be responsible for signing in residents on appropriate form.
o Ensures reservation process is smooth and those who have made reservations are able to use the facility as promised without
negatively impacting other owners.
o If approved by the association, ambassador will hand out swim diapers during pool shifts.

• Responsible for Access & Control of Amenity Center and/or Pool Facility:

o Monitors access and ensures authorized resident and guest use only.
o Enforces guest restrictions by the association.
o Enforces Amenity Center rules and pool rules such as guest policies and alcohol use, as directed by supervisor.

• Responsible for ensuring a safe environment for staff, residents, and guests:

o Maintains a safe work environment according to company policy and procedure.
o As appropriate, provides guidance to Amenity Center and pool users in order to help prevent accidents and ensure that safety
regulations are being followed.
o Cautions people behaving in an unsafe manner.
o Places signs or barriers to warn of dangerous conditions or areas and makes sure users are aware of potential dangers.
o Places appropriate signage for weather and fecal closures.
o Maintains awareness of any suspicious behavior in and around the amenity center and reports any concerns to emergency
services and supervisor as appropriate.
o Notifies parents, site supervisor, or emergency services of any children left unattended.
o Coordinates the closure of the Amenity Center and/or pool facility with supervisor in the event of an emergency or inclement
weather.

• Responsible for maintaining a clean work environment and aesthetics of the Amenity Center and/or Pool Facility:

o Completes opening checklist including unlocking the entrance to the facility, and restroom as applicable.
o Checks to make sure restrooms are clean and ready for the correct volume of guests and reports any issues to supervisor.
o Keeps amenities area clean, neat, and orderly, including wiping down restrooms, taking out trash, straightening chairs,
checking skimmer baskets, etc. Wipes down all surfaces within rented space of amenity center and/or deck and maintains
cleanliness.
o Ensures that parking lot and surrounding areas are kept free of debris and litter.
o For pool shifts, cleans and maintains pool and pool deck throughout shift, including leaf removal.
o For pool shifts, tests pool chemistry as needed during and records results. Does not handle or add chemicals at any time.
o Reports fecal contaminations to supervisor and assists with monitoring of the facility until pool service arrives to shut down
facility.

• Responsible for preparing and maintaining daily reporting for amenity center and/or pool facility:

o Contacts supervisor in the event of an emergency. Reports incidents to supervisor and/or other authorities/emergency services.
Records any concerns in the Daily Activity Report (DAR).
o Completes a Daily Activity Report (DAR) for every shift worked and provides same to supervisor (via email, mail or hand
delivery) within 12 hours of shift.
o Completes and submits an incident report to address any issue where a patron was removed for safety or behavior issues or
where police were called to the property.

• Other: Demonstrates FirstServices' core values of loyalty, integrity, respect, fun, teamwork, work ethic, and positive attitude.

Performs
other job-related duties as directed.

Operating Skills, Knowledge & Abilities
Education, Experience & Skills Requirements:

• High School diploma or equivalent required together with 1-2 years of experience in customer service, parks/recreation services, or

aquatics.

• Ability to read, write and effectively communicate.
• Able to work flexible hours to include weekends, evenings and holidays.
• Passionate about hospitality, service-oriented, and customer service driven. Demonstrates respect for all guests at all times. Takes

pride in your work by creating positive energy, excitement and fun. Demonstrates positive behaviors; smiling, being polite and
courteous. Extrovert, quick and critical thinker, witty, personable, and articulate. Able to take direction.

• CPR and/or first-aid certification preferred.

Uniform Requirements: Uniform required. Shirt to be provided which should be cleaned and pressed prior to each shift. Employee to
provide and always be attired in khaki pants and clean, shoes. Nametag to be provided which should always be worn on opposite side of
shirt from FirstService's logo. Employees required to report to work and the worksite in full uniform and be ready to start work at the
commencement of their shift. For ambassadors working pool facilities and in the event of extreme heat, ambassadors will be allowed to
wear an appropriate bathing suit with uniform shirt as a cover. Females should wear a one piece and men should wear bathing trunks or
shorts (no bikinis or speedos).
Physical Requirements: Frequent need (66% to 100% of time) to perform the following physical activities:

• Attendance – Regular and predictable

Special Requirements: Standing or sitting for long periods. Must be able to lift at least 25 pounds. Specific vision abilities to include
close and distance vision. Require full use and range of arms and legs as well as full visual, verbal and hearing abilities to receive and give
instructions in the event of an emergency. Ability to respond to emergencies in a timely manner.
Hearing Requirements: Constant need (66% to 100%of time) to communicate over telephone and in person with vendors, corporate and
resident staff, residents and prospects.
Speaking Requirements: Constant need (66% to 100% of time) to verbally communicate with residents, guests, and employees.
Working Requirements: Usually outdoor (66% to 100% of time) in an environment that is not necessarily protected from weather and
temperature changes; employee may be exposed to sun, extreme heat, wet, humid or windy weather conditions for long periods of time. If
Ambassador is working an 8 hour shift a 30 minute break will be provided. This break will take place during low bather loads and
will be communicated to the supervisors by phone and to the residents by signage that will let them know when you left and when you
will be back.
Reasoning Development:

• High. Must be able to apply principles of logical thinking to a variety of practical situations and accurately follow standardized

procedures that may occasionally call for minor deviations. Must be able to think rationally beyond a specific set of instructions.

• High. Must be able to work at a fast pace, perform duties while under pressure, and meet dead lines in a timely manner, to

interact/communicate with other associates, home owners, Board of Directors, Developers, builders and the public in a professional
and pleasant manner.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential
functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.