Job Overview:

Responsible for overseeing field knowledge, performance, delivery of client accounting objectives throughout Orlando, Tampa, and Jacksonville markets. Perform functions to serve as a liaison and build relationships between client accounting and property management teams that drive quality and overall performance of contracted accounting services.

Your Responsibilities:

• Evaluate property workflows to optimize team performance of accounting deliverables. Identify possible issues, inconsistencies, and suggest/inspire action around appropriate corrective strategies and procedures. This will require collaboration and communication with internal and external partners.
• Enhance field operator knowledge of client accounting deliverables (financial statement reviews, invoice processing, budget preparation and budget tool, lockbox processes and set-ups, etc) in a manner that can be measured and tracked (Key Results Area “KRA”) to gauge results.
• Provide ad-hoc reporting and KRA monitoring to ensure client services deliverables are completed in a timely and accurate manner.
• Oversee the design and implementation of client accounting workflows for new business (start-up accounts, special assessments, etc.) ensuring smooth setup and delivery of services. Collaborate with startup support members, property teams, and clients to understand the community's needs and property appropriate workflows necessary to establish operations.
• Coordinate with and assist the appropriate client accounting department with required deliverables.
• Assist leadership with related projects, presentations, reports, or assignments as requested.
• Conduct business at all times with the highest standards of personal, professional and ethical conduct.
• Attend a wide variety of meetings to be an integrated, knowledgeable, and influential team member.
• Play an active role in presenting information and leading discussions around process improvement and error resolution.
• Perform or assist operations as required to maintain workflow and schedule requirements. Notify supervision of equipment or operating problems and the need for additional material and supplies.
• Maintain awareness of changes in rules, statutes, or regulations and communicate change needs.
• Follow all policies and standard operating procedures as instructed by management.
• Perform any range of special projects, tasks and other related duties as assigned.
• Communicate with internal and external partners to fulfill business objectives.
• Ensure all safety precautions are followed while performing the work.

Skills & Qualifications:

• Bachelor's Degree in Accounting/Business or related field from an accredited college or university, and five to seven years of related experience; or equivalent combination of education and industry experience. Three or more years managing and developing a team. Property Management experience preferred.
• Excellent organization, motivation, leadership, management and interpersonal skills
• Strong working knowledge of customer service principles and practices
• Critical thinking, complex problem solving, judgment and decision making ability
• Must be able to obtain and maintain a thorough understanding of financial reporting
• Strong verbal and written communication skills
• Must have a strong work ethic and be detail-oriented with excellent organizational and multitasking skills
• Must have strong proficiency in Windows and Microsoft Office, including but not limited to Word, Excel, Power Point and Outlook. Proficiency researching the Internet
• Strong presentation skills
• Ability to work with sensitive or confidential information
• Ability to meet short deadlines and work well under pressure
• Ability to work well in a team environment as well as independently. Must be self-driven with the ability to identify, plan and prioritize business opportunities.

What We Offer:

As a full-time exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, vision. In addition, you will be eligible for time off benefits, paid holidays and a 401k with company match. Occasional travel may be required to attend training and other company functions.

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