Position: Assistant Community Manager

Reports to:General Manager

Location: San Diego, CA

Hours: Saturday and Sunday Only
8:00AM – 5:00PM

• Take client calls, manage work order process, interact with vendors, and resolve client matters.
• Provide "Buddy System" backup for assigned buddy during absences.
• Maintain and update accurate backup binder.
• Consistent use and maintenance of FSR Connect, including, but not limited to; Violation, Work Order, Architectural, Task, and Calendar modules, Property Call Log, "Info Center", and Community Profile as needed.
• Coordinate with assigned GM and AGM to prepare monthly Outlook calendars for deadlines, reports, processes, and standing meetings.
• Review, input, separate and handle all mail.
• Fax and/or scan and email documents as requested by GM and AGM.
• Coordinate all meeting logistics as required.
• Submit all charge-backs for association(s) via chargeback systems, including but not limited to violation fines, and architectural submission fees per the client's management contract.
• Manage amenity access cards and reservations, website, safe listing for the assigned property, and administration of gate access software.
• Manage, and process homeowner amenity and/or security deposits, and refunds.

• Organize and maintain all homeowner and administrative files and perform annual association file cleanout in accordance with the company standardized document retention policy, or at the direction of the General Manager or Assistant General Manager.
• Maintain and upload documents to Association Documents and Record Center (ADRC)/Connect as requested by GM, or AGM per company policy.

• Maintain an organized workspace according to company procedures.
• Greet walk-in clients as appropriate.
• Complete company training as assigned, attend all mandatory company functions and adhere to FirstService Residential operational procedures.
• Manage client meetings, site visits, meeting follow-up, violation communication, and overall processes for assigned accounts.
• Manage violation module, and issue written correspondence for accounts at the direction of the GM.
• Learn and understand the Civita Rec Center rules, and address and report all violations.
• Complete payroll entries each day in accordance with the employee handbook.
• Must have reliable transportation and be able to drive to other work locations.
• Other duties as assigned.

• Practice and adhere to FirstService Residential Global Service Standards.
• Conduct business at all times with the highest standards of personal, professional, and ethical conduct.
• May participate in any variety of meetings and Social Committee activities.
• Ensure all safety precautions are followed at the Farmers Market and preform any other duties as directed.
• Address Community Garden issues as needed.
• Ensure all safety precautions are followed while performing the work.

• Perform any range of special projects, tasks, and other related duties as assigned.

• Ability to work under tight deadlines and consistently meet deadlines.
• Exhibit professionalism, professional attire, and demeanor at all times.
• Maintain reliable transportation to assigned clients.
• Demonstrates effective communication skills consisting of oral, written, and listening skills.
• Demonstrates problem-solving abilities.
• Ability to draft correspondence and respond to inquiries and client concerns effectively and independently.
• Must be proficient with computer programs needed for the specific position including Microsoft Outlook, Word, Excel, and PowerPoint.
• Demonstrates organizational skills and ability to independently prioritize daily workload.
• Must have a minimum typing speed of 40 WPM.
• Must work effectively with co-workers, customers, and others by sharing ideas in a constructive and positive manner; listening to and objectively considering ideas and suggestions from others; keeping commitments; keeping others informed of work progress, timetables and issues; addressing problems and issues constructively to find mutually acceptable and practical business solutions; addressing others by name, title or other respectful identifiers, and; respecting the diversity of our workforce in actions, words, and deeds.

• Must be able to lift 25 lbs.

• Must have finger dexterity for typing/using a keyboard.
• Talking and hearing occur continuously in the process of communicating with guests, supervisors, vendors, and our clients
• Valid California Driver's License and State mandated vehicle insurance and registration.

• Ability to work late into the evenings as required for board meeting attendance.

Work Environment

The work environment characteristics are normal office conditions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Due to the nature of the position, it will be necessary for the employee to work the hours necessary to attend Board meetings and to complete time sensitive deadlines.

About Us:

FirstService Residential is North America's foremost property management firm.Our dedication, responsiveness and integrity are why thousands of communities across the U.S. and Canada choose FirstService Residential to manage their properties. We have expertise working with complex communities with large budgets and numerous amenities. In addition, we manage commercial associations and mixed-use developments, as well as multi-family and investor-owned rental and REO properties for institutional and private equity clients.

We're all about our associates, and as we continue to grow, we're looking for even more quality people who share our dedication to doing what's right, improving residents' quality of life, building great relationships and truly making a difference for their clients, their colleagues and themselves. Is that you? If so, apply today or join our community and learn more about FirstService Residential.

To learn more about our company and culture, please visitwww.fsresidential.com/california

FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.
Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances.