SUMMARY OF RESPONSIBILITIES

Trespassers have become an epidemic in the Rental/Property Management industry in the past few years. Trespassing causes a hardship on Landlords, Residents, and the community. These hardships consist of financial losses for both FirstKey, and the individuals impacted by Scammers. Our goal is to act swiftly to deter this activity in our homes while protecting our team members, communities, and assets.

At FirstKey Homes, the safety of our team members, assets, and community is our #1 priority. The Property Security Coordinator supports the Property Security department at FirstKey Homes. This role will ensure the security of vacant rental properties in the FirstKey Homes designated Market(s). The Property Security Coordinator will work with local law enforcement and municipalities as appropriate to address security events for the market. The role will collaborate with local field teams to ensure a quick and effective response to security incidents.

ESSENTIAL DUTIES

• Monitor various platforms to identify potential security threats to our homes.
• Assist with scheduling to ensure maximum productivity with the Field Security team.
• Manage and track all Trespasser Deterrence security inventory and minimize shrinkage.
• Track leasing timelines to ensure timely installation and removal of equipment.
• Complete and submit changes to work orders .
• Partner with local law enforcement and municipalities to ensure prompt removal of trespassers within our homes.
• Respond to all incoming alerts and handling with appropriate follow-up.
• Follow-up with the field security team on any concerns with the condition of the interior of the home.
• Maintain all field operations policies and procedures, .

• This brief summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the manager at any time based upon Company need.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORKING CONDITIONS

• Primarily working indoors, office environment.
• May sit for several hours at a time.
• Prolonged exposure to computer screens.
• Repetitive use of hands to operate computers, printers, and copiers.

REQUIRED EDUCATION AND EXPERIENCE

• High School Diploma or equivalence
• Minimum 1-year experience in an administrative or similar role
• Intermediate proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook)
• General knowledge of reading, writing, and evaluating project specifications and scopes of work
• Knowledgeable of codes, municipal by-laws, inspection, estimating, and planning
• Ability to learn and adapt to advanced smart home technology.

PREFERRED EDUCATION AND EXPERIENCE

• Experience using Yardi or similar property management program
• Experience working in property management, real estate or similar industry
• Experience working in a fast pace, high-growth company
• Demonstrated experience in learning and using technology tools to track work (Customer Service Software, Project Management, MS Office, Etc)

REQUIRED KNOWLEDGE

• Customer Service— Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Clerical— Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.

REQUIRED SKILLS

• Active Listening— Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Critical Thinking— Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Service Orientation— Actively looking for ways to help people.
• Time Management— Managing one's own time and the time of others.
• Monitoring— Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
• Speaking— Talking to others to convey information effectively.
• Writing— Communicating effectively in writing as appropriate for the needs of the audience.

WORK STYLES & BEHAVIORS

• Attention to Detail— Job requires being careful about detail and thorough in completing work tasks.
• Cooperation— Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
• Dependability— Job requires being reliable, responsible, and dependable, and fulfilling obligations.
• Adaptability/Flexibility— Job requires being open to change (positive or negative) and to considerable variety in the workplace. 

FirstKey Homes is an equal opportunity employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, veteran status, genetic information or any other legally protected classification or status.