IT Manager

First things First: Who are we?

First Transit Inc. is a leading provider of public transportation contracting and management services. For over 60 years, we have supplied precision, efficiency, innovation, and all-around expertise to both public and private transportation systems. Today, we operate in 335 locations, carrying more than 350 million passengers annually throughout the United States in 39 states, Puerto Rico and Canada.

About the Position

Become a part of our First Transit team as an IT Manager. This position assists the efficient and effective operation of the company's/division network, workstations, servers, databases, telecom equipment, and peripherals; manages monitors, and performs diagnostic to server and infrastructure application problems. If you have the drive, confidence, and determination to succeed, we are looking for you!

• Establishes system and network parameters as necessary to bring about optimal network performance and monitors network equipment resources to ensure sufficient resources are available for continued processing
• Reviews, monitors, and controls all network activities and resource monitoring. Manage daily operations and assist and recommend future infrastructure upgrades. Maintain an inventory of computer equipment
• Provides network and data security and management of network server processes. Maintain network firewalls and employee internet management software
• Maintains subscriptions, routes, reporting, and other aspects of operational changes in Trapeze and other scheduling software
• Oversees planning for the growth of network resources by identifying needed processing power and computer resources
• Establishes procedures and standards for the orderly flow of data throughout the site network. Maintains licenses and registrations of network and user software
• Manages the development, testing, deployment, monitoring, maintenance, upgrades, and support of IT systems, including data centers, databases, servers, operating systems, and associated hardware
• Recommends purchase of equipment and supplies in order to meet operational requirements of the business
• Conducts research and remains current with the latest technologies and solutions in support of procurement efforts
• Maintains asset management for IT hardware, software, and equipment
• Develops maintenance schedules for routine work on systems to be conducted after hours
• Performs other duties and responsibilities as assigned

Qualifications

• Two (2) years of hands-on experience with Trapeze PASS software or a software that is comparable. It is highly recommended that the IT Manager is Trapeze certified
• 2 years of supervisory experience required
• Strong technical knowledge of network and server operating systems
• Experience with support of Windows Operating Systems, SQL Server, and Active Directory
• Proven experience in IT infrastructure planning, development, and operations
• Strong understanding of project management principles and practices
• Microsoft and/or Unix certifications strongly preferred
• Knowledge of Trapeze software or other scheduling software including database maintenance and administration

First for a Reason

Benefits

We offer competitive compensation and benefits (which vary based on role, location, and business), including physical and mental health initiatives, medical/dental/vision, 401(k), and paid holiday/vacation.

Diversity & Inclusion

Because we're stronger together, we aspire to have a culture where all people are First. We're committed to providing an inclusive and diverse working environment for everyone every day.

Professional Advancement

Start here. Go far. We believe in promoting from within, which means tremendous opportunities for you, thanks to our strong presence across North America. In addition, our 18-month Aspiring Manager Program prepares future leaders at First Transit.

Extensive Training

Build skills and knowledge in such areas as safety and security, injury prevention, technology and equipment, and job efficiency.

Community Service & Impact

Go where opportunity meets community. Our customers are at the heart of everything we do. As the face of First Transit and First Vehicle Services in your community, you'll have a positive impact on others.

We aspire to have a culture where all people are First. We strive to attract and retain a diverse workforce therefore all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. For candidates applying to positions in San Francisco or Los Angeles California, First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance or Los Angeles Fair Chance Ordinance. First is an equal opportunity employer and by doing so we will sustain and promote an inclusive culture that supports future growth for all.