Position Summary

Without a state ID, people can't get a job, access social services and sometimes can't even be served at a food bank. The Homeless Services Department at The Stewpot aids neighbors in gathering the necessary documents to obtain vital documents -- such as an ID, as well as assist them in the process or ordering and obtaining them. These vital documents assist the client in gaining housing, employment, and primary care services. The Stewpot also allows clients to utilize our address in order to retrieve these documents and any other vital mail if they do not have a current address.

The Homeless Services Admin works closely with the Homeless Services Case Managers and Front Desk Staff to help streamline our mail services and as well as our vital document distribution. This position is responsible for the administrative work behind receiving and distributing mail and vital documents to our clients. 

Essential Functions

• Receive, organize/sort, and distribute mail to clients in the Homeless Services Department Mail.
• Review mail services policies with potential clients and verify all clients receiving mail are eligible for services. 
• Notify clients when their vital documents arrive at The Stewpot and coordinate pick up.
• Assist clients in retrieving items from the document bank.
• Work with volunteers to assist in the sorting and organization of mail.
• Assist the front desk staff with making Stewpot IDs.
• Coordinate and organize the incoming and outgoing mail for FPC.

Core Competencies

• Interpersonal Skills: Relates well to all kinds of people including peers, superiors and subordinates, inside and outside of the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; is seen as approachable.
• Attention to Detail: Consistently attends to the many small pieces which must be assembled into an organized whole; follows up on missing or out of balance items; resolves unanswered questions needed to address a problem; keeps the larger picture in mind while tending to the smallest of details.
• Compassion and Care: Exudes a natural sense of care for the well-being of others; responds with empathy to the life circumstances of others; communicates a sense of support in his or her very presence; demonstrates appropriate and boundaries expressions of care.
• Initiative: Enjoys working hard; is action oriented and energetic about worthwhile activities; not fearful of taking calculated risks; seizes opportunities; sets demanding but achievable objectives for self and others.
• Technical Expertise: Acquires and demonstrates the technical skills required to proficiently execute the essential functions of the job; understands which skills are lacking and seeks to develop those skills; continually works toward the mastery of technical proficiency.
• Decision Making and Problem Solving: Uses sound logic to approach difficult problems and apply effective solutions; can distinguish between symptoms, causes and implied solutions; decides in a timely manner based upon a blend of research, experience, risk-taking and judgment.

Qualifications

• High School Diploma, Associates degree in social work or social services related field preferred
• Experience: 1 years working with people experiencing homelessness or other social services experience