You haven't searched anything yet.
Location : Sioux Falls, South Dakota
Shift : Monday - Friday, : - :
Job Status : Full-Time
Company : PREMIER Bankcard
About the Role
Quality Assurance (QA) ensures that the final product observes the company’s quality standards. These detail-oriented professionals are responsible for the development and implementation of inspection activities, the detection and resolution of problems, and the delivery of satisfactory outcomes of internal and external customers.
Job Duties and Responsibilities
Review and evaluate phone calls from Associates in the call center departments of Collections, Customer Service, New Customer Center, and Retention, to ensure the policies, procedures, State & Federal regulations are adhered to.
While reviewing the call center associates calls
If something is inaccurate or wrong, submit the error to management to have it corrected.
Bilingual Staff Only) Review Spanish IVR messages. (Bilingual Staff Only)
Skills and Qualifications
Competitive Benefits Package
k) dollar-for-dollar match up to % of total compensation.
Our Culture
Last updated : 2024-03-25
Full Time
Banking
$76k-92k (estimate)
03/27/2024
04/17/2024
firstpremier.com
SIOUX FALLS, SD
1,000 - 3,000
1989
SHAWNA KLEINWOLTERINK
$500M - $1B
Banking
First PREMIER Bank and PREMIER Bankcard are operated independently under the holding company, United National Corporation. Together, the two entities employ more than 2,300 associates and are headquartered in Sioux Falls, South Dakota. First PREMIER offers a full suite of leading-edge banking and financial services to consumers and businesses nationwide and remains the nations 10th largest originator of ACH payments. First PREMIER Bank is also one of the strongest capitalized banks in the nation and is rated one of the top-performing S-Corp banks (assets between $100 million and $3 billion) by... the American Banking Association's Banking Journal. First PREMIER Bank has been ranked a Best Bank to Work for by American Banker magazine for four years running (2014-2018). You can view open positions under the Jobs tab or see our website firstpremier.com/careers. PREMIER Bankcard is the service provider for First PREMIER Bank credit cards. PREMIER is one of the top 20 issuers of Mastercard credit cards in the United States and specializes in providing credit cards to people with less than perfect credit. PREMIER Bankcard has served millions of customers nationwide, self-funding its credit card loans with cash reserves. No First PREMIER Bank depositor money or debt are used to fund PREMIER Bankcard. EOE/AA
More
Show less
The job skills required for Quality assurance specialist include Quality Assurance, Customer Service, Written Communication, Continuous Improvement, Calibration, Attention to Detail, etc. Having related job skills and expertise will give you an advantage when applying to be a Quality assurance specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Quality assurance specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Quality assurance specialist positions, which can be used as a reference in future career path planning. As a Quality assurance specialist, it can be promoted into senior positions as a Quality Assurance Specialist IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Quality assurance specialist. You can explore the career advancement for a Quality assurance specialist below and select your interested title to get hiring information.