Description

First New York Federal Credit Union is seeking a Member Service Specialist- Contact Center (MSS) position in our Contact Center located in Colonie, NY.

Previous financial branch experience in a credit union or bank is preferred. The MSS provides credit union services to members via telephone, internet, and mail.

This is a full-time position for an individual with outstanding customer service, writing and communication skills.

Requirements

• Account servicing.
• Referring consumer and real estate loans to the Loan Sales team.
• Cross-selling products/services to benefit the member’s needs.
• Promoting e-banking and meeting Contact Center goals.

Job Type: Full-time

Salary: $18.25/ hour- $19.25/ hour

Work location: In person

Schedule: 

Monday 8:30am- 6pm

Tuesday 8:30am- 6pm

Wednesday 8:30am- 6pm

Thursday 8:30am- 5pm

Friday OFF

Saturday 8:45am- 1:00pm

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance