Description

Function: As part of a branch team, provide excellent customer service to branch customers, meeting First National Bank branch service standards; have a clear understanding of bank products and services in order to cross-sell to customers and/or make appropriate referrals to other departments. Consultants use advanced bank technology and provide support to customers in their use of digital banking products. Assist branch management with branch audit and security procedures. Comply with all bank policies and procedures related to compliance including the Bank Secrecy Act. Contributes to branch goals in all assigned categories. Participate in job related training offered by the Bank.

Duties:

• Complete all function and duties of the Banking Associate position. 
• Thoroughly understands consumer loan products and able to assist the customer with the application process.
• Opens consumer depository accounts including IRAs. 
• Handles the opening of commercial deposit accounts including repurchase agreements, sweep accounts and cash management services. 
• Performs preliminary review of daily overdraft listing and makes recommendations for management approval. 
• Completes outbound customer phone calls for customer retention and onboarding.
• Accepts and accurately processes instructions for foreign wires and disclosures.
• Gathers necessary information and properly documents dispute transactions.
• Makes appropriate referrals to other bank departments including commercial and mortgage lending, digital commerce, First National Wealth Management and First National Investment, with a focus on deepening customer relationships with FNB.
• Considered a technical resource for other branch employees.
• May act as branch trainer and/or branch security coordinator.
• Understands common scam and fraud situations and knows how to report internally. 
• Has a full understanding of deposit compliance regulations including Regulation CC – deposit holds.
• Understands the Bank Secrecy Act regulation and its branch related components, along with OFAC.
• Performs additional duties as requested.

Requirements

Skills and Abilities:

• Strong written and verbal communication skills and active listening skills are required for this position
• Must be able to manage time effectively. 
• Consistently demonstrates critical thinking and problem-solving skills.

Education, Training, and Experience:

• High school diploma or equivalent
• Direct customer contact experience required
• Sales and computer experience desirable
• Prior banking experience a plus