Network-Server Technician

POSITION SUMMARY

The Network & Server Technician role is to assist with the design, install, administration and optimization of company servers and related components to achieve high performance of the various business applications supported by tuning the servers as necessary. This includes ensuring the availability of client/server applications, configuring all new implementations, and assisting to develop processes and procedures for ongoing management of the server environment

ESSENTIAL FUNCTIONS

Reasonable Accommodations Statement To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions. Essential Functions Statement(s)

• Assist Network & Server Administration with design and capacity planning. Participate in key process improvements as they relate to the client/server environment.

• Assist with servers, including but not limited to e-mail, print, file and backup servers and their associated operating systems and software.

• Assist in the management of all network hardware and equipment, including routers, switches, firewalls and UPSs.

• Coordinate and collaborate with IT Staff to ensure availability, reliability, and scalability of servers to meet business needs.

• Assist with installation, configuration, maintenance and troubleshooting of end user workstation hardware, software and peripheral devices.

• Assist with research on network & server hardware, software, protocols, and standards in support of procurement and development efforts.

• Assist with security solutions, including but not limited to firewall, anti-virus, and intrusion detection systems.

• Ensure network connectivity of all workstations.

• Administer and maintain end user accounts, permissions and access rights.

• Perform server and security audits; assist with system backups and recovery.

• Assist with scheduling and performing network improvements, upgrades and repairs.

• Accurately document instances of hardware failure, repair, installation, and removal.

• Backup Day and Night Operations

• Adhere to written bank policies and procedures as directed.

• Maintain good punctuality and attendance to work.

• Assist with other IT Operations as needed.

• Other duties as assigned.

POSITION QUALIFICATIONS Competency Statement(s)

• Accountability - Ability to accept responsibility and account for his/her actions.

• Accuracy - Ability to perform work accurately and thoroughly.

• Analytical Skills - Ability to use thinking and reasoning to solve a problem.

• Communication, Oral - Ability to communicate effectively with others using the spoken word.

• Communication, Written - Ability to communicate in writing clearly and concisely.

• Customer Oriented - Ability to take care of the customers’ needs while following company procedures.

• Detail Oriented - Ability to pay attention to the minute details of a project or task.

• Ethical - Ability to demonstrate conduct conforming to a set of values and accepted standards.

• Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace.

• Interpersonal - Ability to get along well with a variety of personalities and individuals.

• Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.

• Reliability - The trait of being dependable and trustworthy.

• Responsible - Ability to be held accountable or answerable for one’s conduct.

• Team Builder - Ability to convince a group of people to work toward a goal.

• Technical Aptitude - Ability to comprehend complex technical topics and specialized information.

SKILLS & ABILITIES

Education: Bachelor's Degree (four year college or technical school) Preferred, Field of Study: IT Related Field

Experience: Two or more years of experience in System/Network Support environment preferred. Computer Skills: Excellent knowledge of Windows 10 desktop operating systems. Working knowledge of Windows Server 2012/2016/2019 operating systems. Excellent knowledge of Microsoft Office suite of products. Network and Internet connectivity knowledge. Working knowledge of switch, router, firewall and wireless management. Support of PC peripherals, to include printers, scanners and USB devices. Understanding of Malware prevention management. Certifications & Licenses: Certifications a plus but not required.

PHYSICAL DEMANDS

N (Not Applicable) Activity is not applicable to this position.

O (Occasionally) Position requires this activity up to 33% of the time (0 - 2.5 hrs/day)

F (Frequently) Position requires this activity from 33% - 66% of the time (2.5 - 5.5 hrs/day)

C (Constantly) Position requires this activity more than 66% of the time (5.5 hrs/day)

Physical Demands

Stand F

Walk F

Sit F

Manually Manipulate F

Reach Outward O

Reach Above Shoulder O

Climb O

Crawl O

Squat or Kneel O

Bend O

Grasp F

Speak F

Lift/Carry

10 lbs or less O

11-20 lbs O

21-50 lbs O

51-100 lbs O

Over 100 lbs O

Push/Pull

12 lbs or less O

13-25 lbs O

26-40 lbs O

41-100 lbs O

Other Physical Requirements • Vision (Near) • Sense of Sound - Ability to use the telephone.

WORK ENVIRONMENT An office environment in a controlled atmosphere building; some outside work will be required from time to time.

Bachelor's Degree (four year college or technical school) Preferred, Field of Study: IT Related Field

Two or more years of experience in System/Network Support environment preferred.

Excellent knowledge of Windows 10 desktop operating systems.

Working knowledge of Windows Server 2012/2016/2019 operating systems.
Excellent knowledge of Microsoft Office suite of products.
Network and Internet connectivity knowledge.
Working knowledge of switch, router, firewall and wireless management.
Support of PC peripherals, to include printers, scanners and USB devices.
Understanding of Malware prevention management.