This position is located at our Great West Center in Billings, MT or Sioux Falls Operations Center.

What's Important to You

We know your career is just one aspect of a meaningful, complex, and demanding life. That's why we designed our compensation and benefits package to provide employees and their families with as much choice as possible.

• Accrue and use your paid time off (PTO) immediately - no waiting period - plus paid federal holidays in addition to PTO.
• Child Care Assistance Program for eligible dependent(s).
• We prioritize wellness by offering eligible employees a monthly stipend, toward a fitness club membership or exercise-related classes.
• The health and happiness of the places we call home matter to us. Learn a little more about what we do for the and why we want YOU to be a part of it.

We encourage you to apply. Reach for what you want and tell us why your work ethic and willingness to learn make you a natural fit for #TeamFirstInterstate.

SUMMARY

Provide back-office deposit support to First Interstate Bank branches. Assisting the branches in their efforts to provide accurate, prompt and courteous service to customers regarding their Deposit Accounts as well as Individual Retirement Accounts, Validation, Research & Returns and Mailroom support tasks. This role requires strong attention to detail and a high level of accuracy while maintaining excellent client service to internal and external clients.

This position assist with the development of team member knowledge, updating and implementing department procedures, monitoring workloads, meeting service level commitments, daily input & review tasks, and contributing to department initiatives.

ESSENTIAL DUTIES & RESPONSIBILITIES include the following: other duties may be assigned.

• Deliver superior service and support for IRA Services.
• Daily Processing of Exception Item Module (EIM), non-post items for Deposit and IRA accounts.
• Review of compliance required documentation.
• Input and Review of intermediate file maintenance items.
  • Dormant Account Maintenance
  • Verification Requests
  • Maintenance of Customer Records (Duplicates/Combing profiles)
  • Personal Identification Matching
  • Deposit Accounts Signature Card Review
  • Maintenance Promotional Products
  • Fraud Request Monitoring
  • IRA Notices
  • Quality control exception clearing items
• Review and process of Intermediate Business Analytics control reports. Coordinate and participate with the project team to ensure functional reporting are meeting the operational requirements and needs.
• Responsible for adhering to operational controls, compliance with all required regulations and policies such as Reg CC, Reg D and DD, the Bank Secrecy Act (BSA) and Office of Foreign Assets Controls (OFAC) and all other Regulations that deposits and payments to ensure the safety and soundness of all deposit and payments related products and services.
• Provide superior customer service and support to branches via phone, email and Teams.
• Manages, researches and retrieves statement requests and special handling requests. Performs general ledger reconcilements.
• Performs research and adjustments generated from branches and client inquiries regarding deposit products.
• Performs critical backup tasks for Deposit Services.
• Produce a high volume of work, in a fast-paced, team environment, meeting deadlines and maintaining exceptional attention to detail.
• Ability to work independently, proactively, innovatively and creatively while exercising sound judgement.
• Partner with team members in process improvement for department initiatives.
• Work effectively in team environment and promote actively listening, sharing information, comprehending individual needs and recommending solutions.
• Ability to navigate multiple computer systems, applications, and utilize search tools to find information.
• Coach and influence the development of team member(s) on specifics tasks for the Deposit Operations processes when learning of new applications and developing new skills.
• Demonstrate knowledge and understanding of principles, procedures, requirements, regulations, and policies related to assigned area, as well as the Bank's policies, procedures, products and services.
• Support bank initiatives and actively participant in development and implementation of department projects.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactory. The requirements listed above are representative of the knowledge, skill and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

Associate's degree (A. A.) or equivalent from a two-year college or technical school; or two to four years related experience and/or training; or equivalent combination of education and experience.

OTHER SKILLS & ABILITIES

Proficient use and understanding of MS Office Products (Word, Excel, Outlook. PowerPoint) with the ability to learn and adapt to new technologies quickly.

Demonstrate working knowledge and experience in utilizing the Bank's core processing applications.

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance. Instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organizations.

MATHEMATICAL SKILLS

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume. Ability to apply concepts of basic algebra and geometry.

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to talk, hear, stand, walk & use hands to finger, handle, or feel. The employee frequently is required to sit. The employee is occasionally required to reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.