You haven't searched anything yet.
Client Support Specialist I page is loaded Client Support Specialist I
Client Support Specialist I
locationsMeridian, ID time typeFull time posted onPosted Yesterday job requisition id2021-06244 If you are a current FIB employee, please apply through the Career Worklet in the .
This position is located at our Meridian E Broadway branch.
SUMMARY
The Client Support Specialist I reports to The Client Support Manager in Nampa. This role is responsible for handling client interactions via inbound phone calls, chats, and email in a high paced and high production environment.
Delivery of quality interactions to the client is of the utmost importance regardless of channel. The Contact Center mission statement is Delivering consistent, professional and quality experiences from one client interaction to the next.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following; other duties may be assigned.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of knowledge, skill, and / or ability required.
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and / or EXPERIENCE
High school diploma or general education degree (GED). 3 to 6 months in a relevant role. Experience in a call or contact center desired.
Previous banking or lending experience desired
OTHER SKILLS AND ABILITIES
Skills and abilities to develop and maintain effective relationships, respond to inquiries and circumstances as necessary.
The ability to tolerate stressful situations. Adapt to changes and remain alert of his or her work surroundings. Accuracy of written and verbal communication.
Ability to maintain the correct balance between tact and firmness. Ability to identify the appropriate method and approach to call escalation to one of the designated representatives who maintain the knowledge to accurately and efficiently support the internal / external inquiries.
Ability to actively seek out solutions from support materials provided. Ability to identify and communicate system / product performance issues.
Participate in group huddles and provide necessary feedback when additional support materials are necessary. Keyboarding skills;
speed and accuracy. 10 key accuracy. Basic computer knowledge and skills. Able to work independently. Conscientious and detail oriented.
Able to comply with policies and procedures
CERTIFICATES, LICENSES, REGISTRATIONS
Valid drivers license is required. Ability to work in the USA.
COMPLIANCE REQUIREMENTS
As a condition of employment, any successful job applicant will be required to pass a pre-employment screening against the Limited Denial of Participation (LDP), GSA Excluded Party List System (EPLS) and Freddie Mac Exclusionary List.
LANGUAGE SKILLS
Ability to read and comprehend simple instructions, short correspondence and memos. Ability to write simple correspondence.
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
MATHEMATICAL SKILLS
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
REASONING ABILITY
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
WORK ENVIRONMENT
While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel;
reach with hands and arms and talk or hear. The employee is occasionally required to stand, walk and climb or balance.
The noise level in the work environment is usually moderate.
If you are a current FIB employee, please apply through the Career Worklet in the .
locationMeridian, ID time typeFull time posted onPosted Yesterday is an equal opportunity employer committed to a diverse workforce and a barrier-free employment process.
Employment is based solely on an individual's merit and qualifications directly related to the position. We do not discriminate on the basis of race, color, religion, national origin, ancestry, pregnancy status, sex, age, marital status, disability, medical condition, or any other characteristics protected by law.
We make all reasonable accommodations to meet the obligations set forth under the Americans with Disabilities Act (ADA) and state disability laws.
In order to ensure reasonable accommodations for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Assistance Act of 1974, and Title I of the Americans with Disabilities Act of 1990, as amended, individuals that require accommodation in the job application process for a posted position may contact us (406)255-5485, Monday through Friday, 8 am to 5 pm MST or email us at [email protected].
All applicants must pass pre-employment screenings including a background check. First Interstate BancSystem participates in E-Verify which will require new employees to verify their identity and employment eligibility through the internet-based system operated by the Social Security Administration (SSA) and the Department of Homeland Security (DHS).
E-Verify Notice or
Right to Work Notice or
Full Time
Banking
$51k-67k (estimate)
03/09/2024
04/30/2024
firstinterstatebank.com
BILLINGS, MT
1,000 - 3,000
1971
Public
KEVIN P RILEY
$500M - $1B
Banking
First Interstate Bank provides personal, business, agricultural and real estate banking services.
The job skills required for Client Support Specialist I include Customer Interaction, etc. Having related job skills and expertise will give you an advantage when applying to be a Client Support Specialist I. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Client Support Specialist I. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Client Support Specialist I positions, which can be used as a reference in future career path planning. As a Client Support Specialist I, it can be promoted into senior positions as a Client Service Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Client Support Specialist I. You can explore the career advancement for a Client Support Specialist I below and select your interested title to get hiring information.
If you are interested in becoming a Client Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Client Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Client Support Specialist job description and responsibilities
Ensure positive client experience through high quality service and communication thereby attaining client retention.
01/29/2022: Spokane, WA
Handle client engagement document control and execute filing system policies.
03/29/2022: Temple, TX
They are responsible for the overall results of the support team plus hiring, training, and retention of support employees.
02/09/2022: Rock Hill, SC
Support requests pertain to usage questions or clarification of documentation.
02/22/2022: Pascagoula, MS
Client Support Specialists are responsible for ensuring excellent client experiences and thus maximizing business.
03/10/2022: Reno, NV
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Client Support Specialist jobs
Client support specialists must be able to handle a variety of situations with professionalism and tact.
03/02/2022: Cedar Rapids, IA
Communicate clearly with customers.
04/03/2022: Yakima, WA
Positive feedback helps the client progress and move through negative self-talk, ambivalence, resistance and other hurdles.
02/21/2022: Wichita Falls, TX
Aspiring candidates must provide excellent service and meet client needs while offering cost effective technological solutions to the organization.
04/07/2022: Detroit, MI
Dealing with customers and clients requires a lot of patience, kindness, and understanding.
03/15/2022: Spartanburg, SC
Step 3: View the best colleges and universities for Client Support Specialist.