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We’re always looking for bright individuals to join our growing organization. As a part of the First Financial Family, we will invest in your development and provide a dynamic work environment where you’re challenged, valued and empowered every day.

We strive to be the best destination for the industry’s top talent, creating a diverse, collaborative workplace that celebrates innovation and change.

We are one team, working together to get things done.

Job Description : Office Location :

Office Location :

Kingwood, Texas, United States

SCOPE / CONTACTS :

Provides overall management of all branch retail personnel and retail deposit activities. Actively coordinates policies for the Retail Division taking into consideration all Federal and State laws and regulations.

Responsible for setting all parameters for Deposit Product functions, new account platform functions, teller functions. Coordinates training and staffing of retail personnel.

Supports global training operations through managing local training center. Performs occasional support functions for holding company banks in regard to retail operations.

Assists in marketing functions as they relate to retail banking. Represents the bank in a variety of civic and business events.

ESSENTIAL FUNCTIONS :

• Coordinate all retail branch operations for FFB with the following goals :
• Ensure consistent customer service level in each of our branches, Resource for each branch manager to improve branch profitability, customer service rating, and accuracy.
• Work with each branch manager to ensure the following :
• All retail branch employees receive proper training,
• all bank and FFIN goals are communicated properly among all retail employees,
• Retail Operational integrity,
• and Effective coordination of retail marketing and sales activities as initiated by regional COO or regional President.
• This position must be involved with both the Standardization Committee and SIT committee.

MINIMUM QUALIFICATIONS :

• Six years of retail banking experience, two of which must be in management, either in banking or another retail environment is required.
• Basic math proficiency and aptitude;
• Demonstrated academic record of achievement in social and leadership skills;
• Demonstrate aptitude to handle sensitive operational transaction and customer relationships;
• Professional appearance;
• Demonstrate social skills;
• Excellent communications skills;
• Self-sufficient;
• Ability to adjust to flexible hours and ability to sell products and services.
• Will supervise staff of at least six employees and daily operations.
• Thorough knowledge of negotiable instruments is strongly desired.
• Excellent communication and human relation skills also required.
• Professional demeanor is a must.

Last updated : 2024-04-24