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Looking for a rewarding career in customer service? We just increased our hourly minimum rate! We’re also offering a $1,000 sign-on bonus with a 1-year retention agreement. We’ll provide you with the training needed to be successful!
SUMMARY
The Customer Resolution Specialist provides exceptional service in the Bank’s Contact Center by interacting with clients over the telephone and through online chat methods. Develops and maintains strong client relationships by recognizing client needs through effective listening skills, asking need-defining questions, and recommending appropriate products or services. The successful Customer Resolution Specialist demonstrates a strong desire to build client respect and trust through credibility, friendliness, sincerity, empathy and patience. Excellent communication skills over the telephone and live chats and the ability to handle a large volume of contacts are essential. The Customer Resolution Specialist role is challenging, and the environment is fast paced, yet rewarding. Our colleagues take the time to truly listen to our clients so they can effectively resolve all inquiries and concerns.
PRIMARY DUTIES/RESPONSIBILITIES:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
QUALIFICATIONS
EXPERIENCE REQUIREMENTS:
At least one-year previous banking and/or contact center experience required. Previous experience with live chat communications a plus.
EDUCATION REQUIREMENTS:
High school diploma or equivalent required.
OTHER REQUIREMENTS (SKILLS, ABILITIES, CHARACTERISTICS):
ADDITIONAL INFORMATION
SUPERVISORY RESPONSIBILITY: None
PHYSICAL REQUIREMENTS:
Normal Office Environment
EEO/M/F/Disabled/Vets Member FDIC
Other
Banking
$36k-44k (estimate)
05/28/2023
06/29/2024
ffb.com
GLENDALE, AZ
200 - 500
1920
$50M - $200M
Banking
First Fidelity Bank takes pride in its legacy as a community bank. Since 1920, weve been serving clients with the high level of individual care that community banks are known for, while using the same sophisticated technology as large national banks. An award-winning financial institution, First Fidelity Banks commitment to our clients personalized needs and to bringing the most advanced banking experience to the market sets us apart. Based in Oklahoma, First Fidelity has branches in the Oklahoma City and Tulsa metro areas, as well as the Phoenix, Arizona, metro area. Our 29 branches are conve...niently located across the markets we serve. Of course, we are also a fully automated financial institution with the latest virtual technology allowing you to conduct all your business online, wherever you go. First Fidelitys leadership represents generations of banking experience. Each of our nearly 350 employees are valued members of the "First Fidelity family" and are dedicated to building a meaningful relationship with clients. As a result, our clients have come to expect the very best in customer service. Giving back to our neighbors is a core value of First Fidelity Bank, and our leaders are devoted to a workforce who share in that passion. Annually, FFB donates a total of more than $500,000 to local charities and educational foundations. First Fidelity is proud to participate in the annual United Way giving campaign in each of the cities we serve, helping to lead the way in corporate giving. As the winner of the Forbes Best Bank in Oklahoma, our level of care and convenience is unmatched. Its a testament to our commitment to the communities we serve. First Fidelity Bank is an Equal Opportunity Employer and Equal Housing Lender. Member FDIC.
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The job skills required for Customer Resolution Specialist include Customer Service, Verbal Communication, Written Communication, Time Management, Scheduling, Organizational Skills, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Resolution Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Resolution Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Resolution Specialist positions, which can be used as a reference in future career path planning. As a Customer Resolution Specialist, it can be promoted into senior positions as an Appeal Resolution Senior Specialist that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Resolution Specialist. You can explore the career advancement for a Customer Resolution Specialist below and select your interested title to get hiring information.