Responsible forcoordinating teller staff activities in the Banking Office. Also, responsible for completing all TellerSupervisor tasks and providing leadership for the teller staff.

• Oversee dailytransactions of teller staff as to provide superior customer service with minimalservice problems. Includes ensuringaccurate and timely processing of basic transactions and services.
• Maintain vaultcash supply and assist tellers in maintaining their teller window supplies.
• Order andshipping of cash supply and ensuring accuracy of count while maintaining branchlimits.
• Oversee vault securityand teller alarm equipment.
• Authorize tellertransactions including payment of checks within assigned limit.
• Identify risksand/or problems with new account deposits, regulatory compliance, overdraftauthority, and Bank Secrecy Act.
• Carry out specific supervisory responsibilitiesincluding assisting manager in: scheduling work hours of teller staff and arrangingfor coverage, partnering with the Training Department to schedulecontinuing education for staff and routine coaching and counseling including providingfeedback to Retail Banker
• Assist tellers with complex transactions and customerissues to ensure timely and professional resolution.
• Assist with risk management practices to include managementof teller differences, losses and teller errors.
• Handleproportionate volume of work based on banking office demands.
• Conduct bankingoffice audits.
• Build customerloyalty through courtesy and friendliness including referring customers toother Bank staff as needed.
• Follow bankpolicies and procedures, security guidelines, and comply with all federal,state and local regulations.
• Support teamsales process by identifying and acting upon customer needs or by making theappropriate referral. Leads andparticipates in team sales efforts such as team sales goals.

Qualifications

• High school diploma or equivalent and a minimum of 5years related job experience, or equivalent combination of education andexperience.
• Effective oral and written communication skills.
• Excellent customer service and interpersonal skills.
• Demonstrate willingness and desire to interact in ateam environment.
• Ability to compute basic to moderately complex mathcalculations.
• Basic problem-solving and analytical skills. Ability to interpret a variety ofinstructions furnished in written, oral, diagram, or schedule form.
• Proficiency in using personal computers and officeproducts (e.g., Word, Excel).
• Demonstrated supervisory and management skills.
• Demonstrated coaching skills.