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2 211 Helpline Specialist Jobs in Charleston, WV

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FIRST CHOICE SERVICES
Charleston, WV | Full Time
$31k-40k (estimate)
10 Months Ago
FIRST CHOICE SERVICES
Charleston, WV | Full Time
$30k-39k (estimate)
0 Months Ago
211 Helpline Specialist
$31k-40k (estimate)
Full Time 10 Months Ago
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FIRST CHOICE SERVICES is Hiring a 211 Helpline Specialist Near Charleston, WV

Who is First Choice Services? – There’s a Helpline for That!
First Choice Services is a non-profit operating several FREE programs and helplines across multiple states with the common goal of making behavioral health and social services easier to access and navigate! And we do all of this from our beautiful office in Charleston, WV!
What are we looking for in a candidate?
We are looking for kind, empathetic, and driven candidates who want to help others, and be a part of a growing team of hard-working and awesome individuals. We are looking for candidates who have a strong desire to help those who are struggling and maintain warmth and patience in tough situations. We need you to have passion for helping others in the areas of suicide prevention, mental health, and addiction.
What does a 211 Helpline Specialist on the 211 helpline do?
Our 211 Helpline Specialists answer the 211 information and resource hotline, connecting callers and chatters with various needed resources, from rental and utility assistance to food insecurity assistance. This requires active listening and empathy to understand the caller’s needs, strong customer service skills, and attention to detail.
What are some of the essential functions?
  • Answer incoming calls, chats or texts;
  • Input call/chat/text reports into appropriate systems
  • Documenting the visitor’s interactions into the appropriate systems
What are the requirements for the positions?
  • High School Diploma or equivalent, preferred but not required.
  • Ability to pass a background check and pre-employment drug screen (post-offer).
  • Ability to work shift assigned. This is an overnight position.
  • Reliable transportation.
  • Excellent written and verbal communication skills.
  • Continuous computer work, so candidates must have some computer and typing skills.
Benefits!
  • Second-chance employer
  • Large long-term recovery population
  • Competitive wages
  • Health, dental and vision insurance
  • Short- and long-term disability insurance
  • Basic and voluntary life insurance
  • Paid time off package
  • Floating holiday
  • Holiday pay
  • 401(k) with company match after 1 year of service
  • Rewarding work in a fun work environment with fantastic people
  • Massage chairs, quiet rooms, and VR headsets
  • Outreach Opportunities
  • Discounted gym membership with the YMCA
  • Employee engagement events
We are an equal opportunity employer! Come Join Our Team!

Job Summary

JOB TYPE

Full Time

SALARY

$31k-40k (estimate)

POST DATE

07/29/2023

EXPIRATION DATE

05/30/2024

WEBSITE

firstchoiceservices.net

HEADQUARTERS

San Leandro, CA

SIZE

<25

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