Technology Alignment Manager

Position Summary: 

Proactively administer IT infrastructure for technology driven companies. Drive uptime, compliance, performance and security! 

Job Status: Full Time

Employee Type: Hourly

Pay: $23-$28hr DOE

Benefits:

• Rich and flexible medical/dental with a Health Savings Account option.

• Paid Vacation, Sick and Holiday time

• Retirement: 401k with 4% match and discretionary profit sharing.

• Certification assistance & continuing education benefits

• Cell phone reimbursement

• Paid parking

• Kitchen, pool table, snacks, and coffee

• Personal IT purchasing employee discount

• Team bonding events

• Work-life balance\flexibility

• General Work Schedule: 8am-5pm M-F

Work Schedule: 8am-5pm Monday-Friday

Travel / Driver License Required: Yes, typically within 160 mile radius of office.

Position Roles and Responsibilities:

Visiting client sites to perform proactive network administration

• New client onboarding including network discovery and creating technical documentation

• Proactively assessing and benchmarking client IT against standards and best practices

• Helping clients identify technical and behavioral risks within their IT environment

• Working with all of First Call’s teams to deliver comprehensive client IT services

• After hours emergency support via the on-call rotation

Resource Profile

• Well-rounded technical background

• Strong business intuition

• Excellent verbal and written communication skills

• Ability to work professionally at all levels: users, managers and executives

• Ability to address escalated client’s concerns professionally and with a sense of urgency

• One to three years of full-time hands-on experience managing/supporting business class network technologies.

• 1 or more technical certifications (MCP, MTA, MCSA, MCSE, CCNA, CCA) or equivalent 2-year or 4-year college degree.

• Technical Skills:

• Windows Server

• Email 

• Active Directory

• Hyper V

• Switching

• Firewalls

• Backups

• Exposure to These Products is a Plus:

• HP and Dell Servers

• Remote Monitoring & Management Software: example Kaseya

• Connectwise or other similar service management tools. 

• SQL

• Sonicwall