We are seeking a friendly and professional Hotel Front Desk Agent to join our team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a positive experience for all visitors. If you have a passion for hospitality and enjoy interacting with people, we would love to hear from you.

Responsibilities:
- Greet guests and provide them with a warm welcome
- Check-in and check-out guests efficiently and accurately
- Answer phone calls and respond to guest inquiries
- Assist guests with reservations, room changes, and other requests
- Provide information about hotel facilities, services, and local attractions
- Handle guest complaints or concerns in a professional manner
- Maintain a clean and organized front desk area
- Collaborate with other hotel departments to ensure guest satisfaction

Experience:
- Previous customer service experience is preferred
- Bilingual skills (English/Spanish) request.
- Knowledge of hotel front desk operations and phone systems is beneficial
- Strong communication skills with excellent phone etiquette
- Ability to handle difficult situations with patience and professionalism
- Familiarity with guest relations and hotel management practices
- Attention to detail and ability to multitask in a fast-paced environment

Area: Doral. Fl 33166

Call or Text us to schedule a Zoom meeting 954-268-0490

Job Type: Full-time

Salary: $13.00 - $14.50 per hour

Expected hours: 40 per week

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Morning shift
• Night shift
• Weekends as needed

Work setting:

• In-person

Work Location: In person