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Program Manager
First Bank Trust Sioux Falls, SD
$115k-153k (estimate)
Full Time | Banking 1 Month Ago
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First Bank Trust is Hiring a Program Manager Near Sioux Falls, SD

Overall Functions
This person is primarily responsible for ongoing oversight of mission-critical Partners who provide services to support FB&T’s National Products Department. This position may also manage the Program Oversight Administrator that supports the Program Manager’s specific partners.
Qualifications
This person should have a bachelor’s degree and five years of experience, or the equivalent. Banking and/or credit card experience or similar operational/production experience is strongly preferred. Excellent communication skills are required, along with the ability to build and maintain complex relationships. Risk management knowledge, attention to detail, and organizational skills are necessary. Must be willing to travel nationwide for up to 10 days per month.
Responsibilities
1. Lead the team and develop an atmosphere of teamwork, open communication, and unity. Provide oversight of all services offered. Actively mentor staff and ensure they are trained, evaluated, and motivated to perform their responsibilities in an effective and progressive manner.
2. Manage day-to-day Partner oversight and act as the primary point of contact between the Bank and the Partner(s) for assigned programs.
3. Prepare regular vendor management reports for mission-critical Partners that highlight topics such as financial performance, quality of service, and contract adherence in accordance with FBT’s Vendor Management Policy.
4. Monitor the responsiveness of the mission-critical Partners to audit exam findings along with Quality Assurance reviews and user acceptance testing and follow up with the Partner to ensure corrective action plans are adequately addressed.
5. Establish program procedures, reporting, and operational controls including ACH processing and assist with the development and review of marketing materials, agreements, and collateral pieces.
6. Identify internal and external risk factors that could impact the long-term viability, sustainability, and profitability of products.
7. Act as primary contact for regulatory exams regarding third party vendors utilized by Program Partners.
8. Review and examine the services provided to customers for adherence to policies, procedures, rules, regulations, and any regulatory guidance documents that apply to the bank.
9. Interact with peers at various third-party vendors who provide essential services to the program(s) offered.
10. Act in accordance with FBT policies and procedures as set forth in the employee handbook.
11. Adhere to compliance procedures and participate in required compliance training.

Job Summary

JOB TYPE

Full Time

INDUSTRY

Banking

SALARY

$115k-153k (estimate)

POST DATE

03/22/2024

EXPIRATION DATE

05/08/2024

WEBSITE

bankeasy.com

HEADQUARTERS

PIPESTONE, MN

SIZE

200 - 500

FOUNDED

1880

CEO

KEVIN PAULSEN

REVENUE

$200M - $500M

INDUSTRY

Banking

Related Companies
About First Bank Trust

Fishback Financial Corporation (FFC) is the parent company of First Bank & Trust. One of South Dakota's largest privately held financial holding companies, FFC has 22 First Bank & Trust locations in 17 towns in South Dakota and Minnesota. For more than a century, financial institutions led by generations of the Fishback family have proven that banking professionals can be conservative risk managers and entrepreneurs at the same time. The same entrepreneurial spirit that led Horace Fishback Sr. to open his first check-cashing station in Brookings, SD in 1880 drives us toward our vision: To grow... a diversified independent financial corporation that excels in delivering community banking services and providing niche products nationwide. We are proud to be a family- and employee-owned community bank. Our 600+ employees take pride in our Be the 1 Service Culture principles - and it shows! We offer all of the strength and capabilities you might expect from a big-bank, but still have the flexibility and responsiveness of an independent local bank. Let us show you how we make banking EASY. {Member FDIC; Equal Housing Lender} More
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