Field Service/Installation Technician

Engineered Systems Specialist

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Department: Operations (Non-Exempt) Organization: First Alarm

Reports To: Branch Manager Location: All Branches

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ABOUT FIRST ALARM:

First Alarm has been protecting lives and property for more than 50 years. From a modest beginning in Santa Cruz County, First Alarm has become one of Northern California's premier commercial and residential security & fire system providers. Through primarily organic growth, experience, and acquisition, First Alarm has become a name widely recognized for quality, safety and dependability. Our corporate office is located in Aptos, California, with satellite facilities in San Jose, Monterey, Rohnert Park, and Richmond with additional locations to be announced later this year. Today, First Alarm fields a team of security professionals who install, maintain and monitor intrusion, fire, access control and video systems in homes, businesses, school districts, governmental facilities, and industrial complexes throughout Northern California. First Alarm is one of the select few alarm companies that operates its own U.L.-F.M. Central Station.

SUMMARY:

First Alarm is building up its team to be the top alarm-integration company in Northern California. We realize that to be NUMBER ONE in our industry, we must have the PREMIER technicians and support team. First Alarm is willing to pay the best for the best. If you feel you meet this criteria, or you aspire to become the best, please consider joining the First Alarm team. We are looking for Field Service/Installation Technicians who are eager to grow within the organization. These individuals need to possess clear communication skills and an ability to think quickly on their feet while using hardware and hand tools as needed. The Field Technician should be specialized in engineered systems installations on intrusion security and/or fire alarms, video, and access control while helping clients repair and maintain equipment which will include troubleshooting the equipment and advising customers on how to use the equipment while following First Alarm’s procedures.

KEY ACCOUNTABILITIES:

· Possess electro-mechanical aptitude intrusion/fire/security systems engineering knowledge.

· Four (4) years of experience with fire/intrusion security alarm systems, access control and/or video.

· May participate in designing large integrated network-based systems

· Install engineered networked multi-disciplinary systems

· Install systems involving multi-site solutions

· Necessary understanding of networked solutions and interfacing with customer’s IT staff

· Ability to work independently or with installation teams

· Professional appearance with clear communication/listening skills with customers

· Ability to communicate with internal staff on customer installs and/or issues

PREFERRED ABILITIES & EXPERIENCE:

· Must have a good DMV record and be over the age of 21 to drive our vehicles

· Must have excellent written/verbal communication, organizational and listening skills

· Detail-oriented/multi-tasker

· Must be able to maintain a calm, professional demeanor while working at customer sites and speaking with difficult customers

· Must be punctual and reliable

· Passionate about implementing changes to a growing company

· California Fire/Life Safety a plus

· NICET Certification a plus

· Notifier experience a plus

· Honeywell, DMP, Radionics, March Networks, Digital Watchdog, Sielox, RS2, Brivo, Axis, and Video knowledge a plus

· DOD and DOE experience a plus

· U.L.-F.M. experience a plus

Candidates must be able to pass a stringent background check, inclusive of drug testing.

WHAT FIRST ALARM OFFERS:

· Competitive compensation: we are willing to pay top dollar for top technicians

· Ongoing training

· Company provided vehicle and gas card, cell phone, laptop and all power tools

· Advancement opportunities with a stable company

· (5) Bay Area offices: Rohnert Park, Richmond, San Jose, Santa Cruz/Aptos & Monterey

· Vacation, holiday, and sick pay per employee handbook

· Medical, dental and vision coverage, including voluntary supplemental insurance

· 401K

· ESOP (employee stock ownership program)

· Swing shift, weekend, and cover schedule available upon request

· Flexible shifts

PHYSICAL REQUIREMENTS:

· Prolonged periods sitting in vehicle and or standing at customer sites

· Must be able to lift up to 15-25 pounds at a time

· Use hands to handle, push, pull equipment

· Ability to stand, twist, walk, grasp and reach for extended periods of time

· Regularly lift and/or move up to ten pounds and occasionally lift and/or move up to twenty-five pounds

· Must be able to erect, work on, and take down a ladder

· Able to travel as needed

· First Alarm is a non-smoking/tobacco company

WORK ENVIRONMENT:

This job operates in a professional office environment, company vehicles and customer sites. Work is more enjoyable when you work with the BEST and you are appreciated by both your customers and your co-workers.

Job Type: Full-time

Pay: $25.00 - $50.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• On call
• Overtime

Education:

• High school or equivalent (Required)

Experience:

• Fire & Security Technician: 3 years (Preferred)

License/Certification:

• Driver's License (Required)

Work Location: Multiple locations